James H Sussman, DO

James H Sussman, DO
1651 GALISTEO ST STE 8 SANTA FE, NM 87505
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Consumer Feedback

(7 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
4.5 star average for Expertise
Recommended
4 star average for Recommended
Value
5 star average for Value
I've been going to
Dr Sussman for about 10 years. He's professional, thorough, a great allergist. However, his staff leaves something to be desired. I left a message to reschedule my annual appointment and never got a call back. I called the next week and was told I could not get my annual appointment schedule until 6 months later. When I said this was not acceptable the receptionist got sarcastic, condescending, and nasty. She would not let me talk to the doctor (said he doesn't answer his phone) said she would refer me to her supervisor, who was not available, and then hung up on me after I told her to cancel my appointment. Love Dr Sussman but I guess they get enough patients that they don't need to keep the ones they have. Won't be going back.
Does this provider have helpful information available online?
Yes
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Did this provider answer all of your questions?
Yes
Was this provider willing to stay open late to accomodate your needs?
No, they close exactly on schedule despite any circumstances
Does this provider give unbiased advice?
Absolutely! I always get sound, helpful, and completely unbiased advice!
Did you have to wait long after you arrived for your appointment?
No, they were ready for me right after I arrived.
Did this provider prominently display their diplomas or business license?
Yes
Did this provider ever postpone your appointment?
No, they never postpone my appointment
Was this provider's office too loud?
No, it wasn't too loud
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider sympathetic to your situation?
Yes! They went above and beyond to make me feel special and respected
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
Were the restrooms well-stocked at this provider's office?
Yes, they had everything you could possibly need!
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
Were the waiting room chairs comfortable at this asthma - allergy specialist's office?
Yes
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
Is this business handicap-accessible?
Yes, but it seemed extremely out-of-date
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
Did this provider prominently display their diplomas or business license?
Yes
Did you feel like this provider's office was understaffed?
No, they were fully staffed
Did this provider ever postpone your appointment?
No, they never postpone my appointment
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