THE WELLNESS CENTER S.C.

THE WELLNESS CENTER S.C.
THE WELLNESS CENTER S.C. 203 N GRAND AVE W SPRINGFIELD, IL 62702
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Consumer Feedback

(10 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Staff
4 star average for Staff
Recommended
3.5 star average for Recommended
Value
3 star average for Value
Dr. Miller is the best. He listened to me then went strait to what was causing the pain I had been suffering with, then as gentle as I could have imagined, the pain was reduced instantly. I knew that it would take tome to fix the problem so I was glad I followed his advice. I have gone back to enjoying my life again thanks to Dr. Miller. I recommend him to everyone.
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
Was this provider willing to stay open late to accomodate your needs?
Sometimes, but most of the time they don't
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Did this provider rush your appointment?
No
Was this provider's office too cold?
Not at all, it was the perfect temperature
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately
Is this provider's business conveniently located?
Yes, it is very conveniently located
After your appointment with this chiropractor, were you still skeptical that the treatment would be effective?
Not at all! I was very confident when I left!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Did you feel like your pain was lessened after your chiropractic treatment?
No, I didn't notice an improvement
Did this provider answer all of your questions?
Some were answered
Was this provider's staff friendly?
Friendly Enough
Did you leave the office feeling satisfied with your visit?
Not satisfied, but not unhappy
Was this provider's office easy to locate?
Fairly Easy
How would you compare this provider to others in his/her field that you have visited?
The worst I have seen
Do you feel that you could have received better service somewhere else?
Yes! I know that I would have gotten better service anywhere else!
Does this provider always put the customer first?
No, putting customers first doesn't really seem to be a priority to them
Was this provider's staff friendly?
Friendly Enough
Did this provider have reasonable prices?
Not at all, they were ridiculous!
Would you recommend this chiropractor to others?
I Already Have
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
Does this provider have helpful information available online?
No, just a basic listings page
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Yes
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
I couldn't believe how knowledgeable and well-informed the staff was. They were able to answer all my questions, except the ones they needed to have their boss's input on. It was great to be able to talk to such a skilled staff. I knew I was getting top-of-the-line treatment when they told me about what they learned at the latest conference they attended, and how they were incorporating that knowledge into the practice. I feel like they always have a special going on every time I visit. Even if I don't bring in a coupon the staff will inform me of the promotions they have going on so that I can save money. They went above and beyond what they told me they could do for me. I never expected them to be able to help me as much as they did. They talked about my X-Rays with me thoroughly to make sure I knew everything about my condition and about my treatment options. They definitely care about their patients.
I love how much attention to detail they show. They are always so careful and meticulous. I never have to worry about them making a mistake or forgetting something. It was very easy to get an appointment. They have a very flexible schedule and get me in quickly every time. Their equipment was very advanced and sophisticated. I was very impressed! I really admire them for being more than willing to ask for help from other professionals in the field when they don't have an answer to my question. They aren't even slightly arrogant, and I'm confident they always have my best interest at heart. I felt that they really valued my health and happiness because they followed up even after my appointment just to check up on me! It was such a nice gesture that made a huge difference!
As soon as I walked through the door, I was immediately greeted by the friendly staff. They went out of their way to make me feel special and appreciated. I feel like Laurence Miller, DC goes out of the way to accommodate my schedule. I always get the appointment time I want. Not only did I find a parking spot right away, but I knew my car was safe because the spots were designated and close to the entrance. Laurence Miller, DC went above and beyond what they told me they could do for me. I was totally impressed. They would never suggest that I buy something that wasn't necessary, and never pressured me.
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