After spending about 12k next door for emergency surgery, he was placed in the hands of this ER clinic overnight for observation for 5 days. Angela who apparently still answers the phone at night is the rudest, most unprofessional, and possibly the least knowledgable person I have ever had the unfortunate displeasure of speaking with. In fact, I changed to a different orthopedic vet so my cat wouldn't be at this idiot's mercy (and I loved his doctor). Forgetting about Angela, I had an emergency situation over a year later when my cat started urinating blood. Thinking it was best for him to go see people who were familiar with his case, I called this place. When that thing answered the phone with her same rudeness and ignorance as before (which I recall flipping out on her over last time - and that isn't very easy to bring out in me), I took him elsewhere. I already had a complete copy of all of his records of course. Just spent another 3k in addition to the other 10k they missed out on because of her terrible customer service. I'm an APN, and her behavior was just appalling - on several occasions..
They are really wonderful and very helpful. My very old dog was very sick and they took care of her until the end, but even before that, I brought her in for post-operative care and she was well cared for.
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