They ignored my questions and my appointment seemed rushed. Their staff was not friendly at all, I didn't feel welcome there. I feel like my appointment was pointless. None of my questions were answered, nothing was accomplished, and I felt worse when I left. Dr. Laas was very unprofessional and was openly complaining about us down the hall. When confronted, she didn't say she was sorry and instead refused to speak with us, sending her assistant to do all of her bidding. She stayed in the back of the building in another room until we left.
After researching her and her office online, I'm amazed she still has her license (she's on probation right now). There have been SO many complaints about this practice and the doctor....it baffles me that it's still open.
Let it be noted, if you're looking for an after hours ER, try Mesa Vet on 20th Lane. They don't advertise that they are available for emergencies, but they are. You just have to call and leave a message, then they'll call you right back.
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