Front office staff is very rude. Seem unconcerned for your pet's welfare during a stressful time, and only concerned about HOW you will pay UP FRONT before you even see a vet. Once you see the vet, you are given a list of tests and treatments that are overly priced and most are not necessary. [ex: Benedryl = $40] Forget about asking questions, because the vet will talk over you very loudly and cut you off. You will leave feeling more confused than when you arrived.
The rating does not pertain to the staff. They definitely get five stars. The entire staff was wonderful. They understand how distressing a sick or injured pet is for the pet owner. They helped me get through the situation.
There is only one problem I found and it's a big one. Even if your pet is extremely ill, you still have to pick it up before 7:30 am and take them to your vet or somewhere else, Then if your vet closes down at night, you have to pick them up from there in the evening and take them back to the emergency clinic. It's a nightmare.
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