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Animal Care Center of Floyd Inc

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Animal Care Center of Floyd Inc
Animal Care Center of Floyd Inc
(12 Reviews)
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846 Webbs Mill Road North Floyd, VA 24091
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About

Animal Care Center of Floyd Inc

Animal Care Center of Floyd Inc is a Animal Hospital facility at 846 Webbs Mill Road North in Floyd, VA.
Primary Specialty

Animal Hospital

Map and Directions
846 Webbs Mill Road North, Floyd, VA 24091
Services Animal Care Center of Floyd Inc practices at 846 Webbs Mill Road North, Floyd, VA 24091.

Animal hospitals offer general and emergency pet care services. Some animal hospitals offer 24 hour emergency services-call to confirm hours and availability.

To learn more, or to make an appointment with Animal Care Center of Floyd Inc in Floyd, VA, please call (540) 745-2004 for more information.
Consumer Feedback
(12 Reviews)
Service
3 star average for Service
Environment
3.5 star average for Environment
Staff
3.5 star average for Staff
Recommended
3 star average for Recommended
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Recent Reviews
I'll probably never use this place again. Despite previous good results (and a lot of money), this last time was a disaster. I bought in a sick kitty with an injured eye and got two estimates - basically one to get her in shape for surgery, another to do it. Estimate one was $374 to clean up the wound and do some tests and bloodwork. when I came to pick up the cat, I was informed she would not be ready for surgery for some time and I was required to keep her in isolation. Since I'm remodeling, I asked to board the cat for a couple of days while I got a spot ready. The next morning I got an angry call demanding I pick up this cat.
I had paid the original treatment on the day 5/29/15 before boarding the cat, and was billed an additional $273 for one night boarding with an unexplained "balance due" for the bill I'd paid in full the previous day.
So far, I'm out $395.78 + $273.75 against an initial estimate of $374, for simply cleaning up a wound, getting some tests done, and an unanticipated (but probably fair) flea treatment. $669.53 seems more than a little outrageous to me for what amounts to an hour's care that was low-skill stuff. With an estimate of $570 for the actual surgery, assuming similar estimate/cost ratios (over two to one) - I simply will have to let this animal die - or find another vet with morals. Further, their internal communication seems quite flawed. After being told to wait two weeks (and having my cat literally refused boarding after one night so I could get ready to hold her indoors here - evidently another case of failure to communicate internally that it wasn't till surgery, but so I could prepare a suitable place to hold an "outdoor cat" indoors) - I got a call this morning that sounded like it was from a mafia knee-breaker to bring the cat back now for surgery, and to pick up some medication they'd already sent me home for. Boat payments due? Seems as though someone has gone utterly off the rails here, and I'm pretty sure it isn't me.
by dcfusor xxx.xxx.89.9
June 01, 2015
The visit started off fine, but when our cat began to get stressed they put on leather gloves and pushed on. We were scolded for trying to calm her ourselves and when the cat had enough and bit the vet she rudely informed us to confine the the cat for a 10 day rabies quarantine and we would be contacted by the county health department for compliance. For a vet to push an obviously extremely stressed animal through a non emergency procedure is unprofessional and uncompassionate. I will not be returning to this vet.
by DB xxx.xxx.107.146
October 30, 2012
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Recent Polls
Did you leave the animal hospital feeling satisfied with your visit?
No, I left with more problems than I came with!
Did this provider seem irritated to be working with you?
Somewhat, they could have been kinder
Did this provider answer all of your questions?
Some were answered
Does this provider adhere to the customer is always right policy?
Absolutely not!! They never listen to customers complaints and argue with them
Were the examining rooms clean and free of odor?
Yes
by Anonymous xxx.xxx.161.139
June 27, 2013
Does this provider always take that extra step to make you feel special?
No, I don't think they appreciate my loyalty
Was this provider sympathetic to your situation?
No, they didn't show any sympathy or concern
Was this animal hospital's staff friendly?
Not Really
Did this provider have an entertaining selection of waiting room magazines?
Not at all! They were boring and outdated
Did this provider seem irritated to be working with you?
Yes, they seemed like they wanted to be somewhere else
by Anonymous xxx.xxx.218.93
February 09, 2013
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