If you want to be spoken to in a rude, dismissive, condescending manner and treated like a number at a place that couldn’t care less about your pet, then you’ve hit the jackpot with this place!
In December, my puppy was spayed here. Yesterday, about three months after the procedure, I noticed a red lump where the incision was. My puppy squirmed when I touched it, so I decided to take a better-safe-than-sorry approach and make an appointment with the vet. I called and they scheduled me an appointment for today at 11:20 a.m.
When I walked in just before my appointment time, Erin, the receptionist, and Amber, the Vet Tech, were sitting at the reception desk. They were flippant and unapologetic when they informed me that they had no appointment for me on the computer, and even though there was absolutely nobody in the waiting area, and clearly no other 11:20 appointment, they neither offered to look at my puppy’s belly nor offer me a new appointment. After a couple awkward silences and near-berating remarks about my appointment being cancelled (not by me and not to my knowledge), I told them I would go and find another vet. They remained silent as I walked out the door…completely apathetic about losing a loyal and long-term client.
As I drove home, I became more and more upset as I replayed the incident in my mind, so I called them and explained how upset I was and told them that I deserved an explanation. The more the conversation went on, the more rude, sarcastic and acerbic Erin, the receptionist became. The closest I got to any kind of apology was an insincere, mocking, “Well, I’m sorry you feel that way.” When I asked for a new appointment, she dismissed me and passed the phone on to someone else. At that point, I decided 100% it was time for a new vet.
I got my puppy an appointment with another vet and I called the Animal Heathcare Center back and Erin answered again. I asked for my puppy’s records to be sent to her new vet and provided the fax number and vet’s name. Three hours later, at my puppy’s new appointment, the records had not been sent. It took the new vet’s office calling them and asking for them before the records were finally faxed over. I’m assuming that was a final F.U. to me from Erin.
I could never, in good conscience, recommend the Animal Heathcare Center to anybody who values their pet and/or being treated with any modicum of respect and kindness by Erin, their receptionist.
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