We are a small animal practice, currently with one doctor on staff. Our business hours are, Monday - Friday from 9:00 a.m. to 6:00 p.m. Our office is closed Saturday and Sunday. Patients are seen by appointment only. Most emergency cases are referred to California Veterinary Specialist in Murrieta at (951) 600-9803.
I have been going to Dr.Robertson for many years and have been very happy until recently when I put my dog in the car as she could not walk comfortably and in doing so I left my purse on the garage floor.
The staff would not treat her or even take a credit card over the phone from my daughter. I was treated without ANY sympathy or understanding and one of the staff thought it was quite funny that I was so upset. My dog has had surgery there several times as well as having her teeth cleaned. My credit card as well as my debit card is on file and yet they would not treat her and the charge was only $19.
Fortunately it was not life threatening but I will not ever go back to their office. I drove all the way to Sacramento the next day with her being very uncomfortable. I called a Vet there and was able to get her in right away. They took her in and treated her without even asking for payment!!! Not like your office and I have to say it was very refreshing. Perhaps they could treat clients like myself with a little more understanding and not be penalized by a few that have not paid in the past. I was completely appalled.
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