My appointment was scheduled for 10:30. I arrived about 10:18. When I got there there was one other couple waiting. A little before 11:00 they were called back. I inquired with the staff "Is he running behind?" "You will be the next one called back" was their response. Two other people arrive, one states that she has an 11:00 appointment. She is almost immediately called back, before me. Sure enough the other one is also called back shortly thereafter. I am now internally seething because it is now around 11:15. At about 11:23 I am called back and the staff person states, "I am so sorry for that long wait. This does not usually happen." I tell her that I am annoyed because two people who came in after me went in before I did. She tells me that one was a post-op appointment that" is very quick." I tell her that I do NOT care how little time it takes, I had an appointment a whole half hour before hers. The other she tells me is laying down due to not be able to sit. I believe her because the person was in obvious pain, but I did not know this at the time, only that she goes in before me. At about 11:28 Dr. Kellogg comes in, offers a handshake, and says nothing about being a freaking HOUR late. He turns to my x-rays on the screen and starts rattling off some very clinical terms about my condition as if he was also a speed reader. I am trying to absorb all this information and ask a few questions. His reply "I didn't say that." A few more rapid clinical terms later I ask another question. Same reply " I didn't say that." He spent about 25 minutes with me and honestly I really did not know much more about my condition when I left than when I walked in. Although I do believe that he is a good neurosurgeon and I might go to him if I decided to have surgery, he came off as arrogant, semi rude and seemed not really interested in helping his patients understand their conditions. My first impression was not a good one.