I stayed at North Rehab because I needed physical therapy. The Administrative personnel are all pretty nice and housekeeping does a great job keeping things clean. The food is not very good. They obviously are trying to save money buy using all off brands. I lost a lot of weight during my stay. As for the nursing staff... There are some good nurses and bad nurses. They are always understaffed and it shows in the nurses attitudes. There were countless times I rang to get the nurses help and they would walk in, turn off the light and say they will be back in a minute because they were helping someone else. Most of the time it was 15 minutes or more before I was helped. I'm not one for asking for a lot of help, but when I was ignored and peed the bed 2x during my stay, I made my mind up to write a review on this place. They have one nurse per hallway and they really needed at least two. I was told that's how it's always been. The physical therapy staff are good. They really push you to do your best. Although they seem to always been in a rush. They did help me do better. The best day I had there was the day I left!
This rehab center is a horrible facade. Yes it is very pretty and smells quite clean but that's where the good ends. The nursing staff is overwhelmed and indifferent at best. They ignore my father's repeated complaints about being lifted by his right arm that had been broken just a few weeks before and dismissed him as if he was out of his mind. It was clearly noted in his chart that he'd had a broken arm but no one bothered to read that. Worse yet he developed congestive heart failure in the few days we had him there but they didn't notice. We pointed out that a man that cannot breath when doing the simplest movements and who gains 7 lbs in 2 days yet doesn't eat probably had congestive heart failure - it took them over 24 hours to verify. I'm in HR - thinking the medical staff should have pointed this out to me not the opposite. One nurse in particular - Linda became physically aggressive when I pointed out that the way she spoke to my father was disrespectful. Genieva the Director of the facility fained concern but I cannot believe a patients safety comes first when you have a staff so ill equipped, overwhelmed, and incompetent. The parting words form the VISITING doctor was that he supported my decision to move my father. It's my opinion when you leave your loved one in the care of a rehab center that promises all sorts of good stuff in the brochure including competent medical care that you should be able to rest easy that they are in good hands. DO NOT leave your loved one at this facility.
Wellness.com does not provide medical advice, diagnosis or treatment nor do we verify or endorse any specific business or professional
listed on the site. Wellness.com does not verify the accuracy or efficacy of user generated content, reviews, ratings or any published