They never take that extra step to make me feel special. I haven't ever felt that they care enough to get to know me and that I'm almost an irritation. Don't call this provider if you're in a hurry. Every time I call I have to wait on hold forever. I think I got a gray hair the last time I was waiting. Their office was unbearably cold. I was starting to worry that I would catch hypothermia if I stayed there any longer. I understand that heating bills are expensive, but it was awful in there. They were extremely argumentative and became angry very easily. I was trying to explain my situation and they just contradicted everything I was saying before I could finish. Whenever I have a question, even if it's very basic, they always make me schedule an appointment, which is extremely frustrating.
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