I waited for 15 minutes before someone took notice that I was standing at the window waiting for the receptionist. I opened and closed the door three times (because it made a noise - thought I could get their attention) and finally I had to call the office from my cell phone before someone came out and told me, noapologetically, that they were eating lunch.
They were not prepared for what I needed for my visit (vaccinations, etc.), which I had confirmed twice on the phone when making the appointment. As a result, I had to be inconvenienced and come to two more appointments the following week.
I inquired about a prescription I had been on in the past. I described the medication - what it looked like, the active ingredient, etc. - and was met with a confused doctor. She had no idea what I was talking about. I finally convinced her to look it up for me. With my own research, I found the medication (and several others) easily by simply typing it into Google.
I was told that with my following appointments I would be able to walk right back. Instead, I waiting for 30 minutes each time, defeating the point of getting there right as they opened.
I have a good friend who works for the Department of Health. I should have listed when they advised me to avoid Holy Spirit and affiliates. I am not a picky person, but the lack of care, understanding, and comprehension of Dr. Charan and her staff are unbelievable. I would not recommend seeing this doctor.
Their prices were very fair. The level of care you get for the price is outstanding. The staff really knows what they're doing, and they know a lot about the company they work for. They're able to answer most of my questions, and the only ones they don't are the ones they need their boss's approval for. They always go above and beyond to help me with anything I need. They never complain about anything, and I know I can always count on them. They've never used foul language, which has bothered me at some of the other places I've been too. They always make an extra effort to be polite and courteous. They always dress so professionally here, the entire staff obviously makes an effort to look their best and maintain a very professional appearance.
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