Helen Xu, OD

Wellness.com Featured Provider
Helen Xu, OD
HB Eye Care Center Office

(508) 835-3377

Fax (508) 835-3370 242 Woodland Street, Suite 210 West Boylston, MA 01583
Add a Review

Consumer Feedback

(32 Reviews)
Service
5 star average for Service
Environment
5 star average for Environment
Expertise
5 star average for Expertise
Staff
5 star average for Staff
Recommended
5 star average for Recommended
Value
5 star average for Value
Just received my new glasses - progressive lenses, uv protection etc etc. Oh my god, I CAN SEE! Dr Xu conducted a thorough and informative examination, helped me choose eyeglasses that look good, and the whole process, including delivery took about a week! I highly recommend the Dr. She is, by the way, a very pleasant person to interact with.
The doctor is very thorough and professional, I got a great service here. Thank you!
Was this provider friendly?
Extremely Friendly
Does this provider use current and safe equipment?
Yes; the equipment is very advanced!
Was this provider's staff friendly?
Yes, they went above and beyond
Would you recommend this provider to others?
I Already Have
Does this provider answer the phone in a reasonable time when you call?
Definitely
Were the waiting room chairs comfortable at this eye care office?
Yes
Does this provider use current and safe equipment?
Yes
Was this provider's staff friendly?
Yes
Was this provider friendly?
Yes
Did the waiting room furniture appear to be clean?
Yes
Would you recommend this optometrist to others?
I Already Have
Could you buy glasses at your optometrist's practice?
I could, but their selection was horrible
Were the waiting room chairs comfortable at this provider's office?
Extremely comfortable; I could have fallen asleep
Did a staff member acknowledge or greet you when you entered?
Definitely
Does this provider use current and safe equipment?
Yes; the equipment is very advanced!
Was this provider friendly?
Very! The most welcoming office I've visited!
Did your eye exam hurt at all?
Not at all, the exam was so much better than others I've had
Did this optometrist seem knowledgeable about different types of contacts?
Definitely, she/he seemed very knowledgeable about all different types of contacts
Does the provider's staff try to be helpful?
Yes
Could you buy glasses at your optometrist's practice?
Yes, I bought a beautiful new pair.
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
Does this provider always put the customer first?
Yes, they always put customers first
Did this provider prominently display their diplomas or business license?
Definitely! I saw it as soon as I walked in!
Does this provider ever overbook appointments here?
No, They definitely believe in quality over quantity and allow more than enough time in between appointments
Did this provider promise services he/she couldn't provide?
No, they were able to provide everything they said they would
Are you going to visit this provider again?
Without a doubt!
Did this provider have reasonable prices?
Absolutely!
Do you feel that you could have received better service somewhere else?
Definitely not; I received the best service ever!
Do you feel that you could have received better service somewhere else?
No, I don't think so
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Was this provider sympathetic to your situation?
Yes! They went above and beyond to make me feel special and respected
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
Was it clear that this provider takes pride in the appearance of his/her office?
Definitely! It was one of the best looking offices I've ever seen!
Add a Review
26 Years In Practice
Primary Specialty

Optometrist

Practice HB Eye Care Center
Gender Female
Payment Options Dr.Helen Xu takes most health insurance, including Aetna, Blue Cross Blue Shield, Boston Medical Center Plan, Cigna, Commonwealth Alliance One Care, Davis Vision, Eye Med, Fallon Community Health Plan, Harvard Pilgrim, Health Plan, Health New England, Mass Health, Medicare, Network Health, Neighborhood Health Plan, Optum Health, Spectera, Superior Vision, Tufts, United Health Care, VSP.....