I didn't have to wait at all after I arrived for my appointment. They were running right on time, which is a really big deal for me. The waiting area is rather small, but there is always a seat available. It would be nice if it was more spacious, but I've never had to stand. The staff really knows what they're doing, and they know a lot about the company they work for. They're able to answer most of my questions, and the only ones they don't are the ones they need their boss's approval for. The office was very easy to locate. I didn't have any trouble finding it at all. They're always able to answer simple questions over the phone. They only make me schedule appointments if necessary.
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