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Vision Center inside Wal Mart - Phoenix - W Bethany Home Rd

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Nationwide Vision

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Kevin Russell, OD

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Vision Center inside Wal Mart - Phoenix - W Bethany Home Rd
Vision Center inside Wal Mart - Phoenix - W Bethany Home Rd
(42 Reviews)
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1607 W Bethany Home Rd Phoenix, AZ 85015
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Consumer Feedback

(42 Reviews)
Service
3.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
4 star average for Staff
Recommended
4.5 star average for Recommended
Value
3.5 star average for Value
Told glasses would be ready in 10 days. Told the mine broken and reqally need them. Still waiting after almost 3 weeks. can't get through to them by phone.
by norwitch xxx.xxx.165.146
March 15, 2019
In September 2017 I went for my yearly checkup and ordered new glasses. When I was given my prescription I explained to the doctor that it was way lower than I had before and she assured me that my vision was "not as bad" I explained that i have been wearing glasses for years and didn't feel her prescription was correct. Again, she assured me all was okay and I purchased my glasses. Here i am 5 months later with the worst migraines and I can barely see my computer at work. I went back twice, once within the 30 days I have to make sure the glasses are okay and I was turned away. The woman at the front desk told me to keep the glasses and my vision would adjust. I went back and was turned away because I was not within the 30 days to get my prescription adjusted. I am on the verge of tears because I can't see. I have never suffered migraines or had frequent headaches but here I am at 8:30 a.m. with the worst headache. Now I have to purchase new glasses because my insurance wont cover them because it has not been a year but I cant wait another 6 months without being able to see. Very disappointed and frustrated that nobody here listened when I told them my glasses were not right.
by Yulie xxx.xxx.26.237
April 24, 2018
Excellent price on frames and extras!
by Margaret xxx.xxx.124.244
October 27, 2017
Overrall it was a good experience, The young lady at the receptionist was very kind. No long waits and the staff plus doctor was extremely nice and helpful. The only thing I don't like is having to wait the whole week for my glasses especially when I can't see, but hopefully today I will receive my glasses so I can see. I would recommend this to my family and friends.
by Tyrene xxx.xxx.69.101
July 26, 2017
Great customer service. No complaints. Would definitely do my next annual exam here again.
by Sonia Dabney xxx.xxx.92.192
July 08, 2017
Friendly staff. Clean Fast. Not much selection of frams.
by chef xxx.xxx.239.69
March 29, 2017
Angry, rude optometrist "Grace" - gave me wrong prescription, was angry and argumentative for some reason I can't figure out. Aide demanded I call Ms Grace "Doctor" even though she is not an MD (opthalmologist) but an optometrist. Ms Grace apparently was offended (?) that I did not refer to her as a "doctor" and treated me as if I were her sworn enemy. Wrong prescription wasn't even the worst of this awful visit. Last optometrist was much better. I wonder why this woman is still working even in a Walmart
by Kris xxx.xxx.228.127
March 24, 2017
Wonderful people in this vision center! I loved the service time and personal attention I received here!
by joie xxx.xxx.96.190
October 23, 2016
I have been going to this place for years and even though I live farther away now I still go back. They are by far the nicest, most polite and most together optical store I have ever used. I love recommending them to friends who also have great experiences there. I cannot say enough good things about this place.
by Stephanie K xxx.xxx.80.142
February 10, 2016
Very helpful staff. They were able to find an open weekend appointment for my (2) girls at their other location on 19th Ave. & Bell Rd. Great customer service!
by Happy Mom xxx.xxx.12.184
September 22, 2015
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Map and Directions
1607 W Bethany Home Rd, Phoenix, AZ 85015