Vision Center inside Wal Mart

Vision Center inside Wal Mart
Vision Center inside Wal Mart 1600 Mountain Ave
Duarte, CA 91010

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Consumer Feedback

(27 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4 star average for Staff
Recommended
4 star average for Recommended
Value
5 star average for Value
I have purchased my glasses for a couple of years at this store now. I recently purchased some sun glasses. They were out of adjustment so I went in to get them adjusted. The manager I think - Michael was the only one there to help me. I asked that he pull the whole side of the frames in like the ones I had ordered from, he told me they didn't need that. So finally after his third time back and forth it was very apparent that he was only there to show me how smart he was and forget what ever the customer wants. I finally just decided to leave and go back another time when I could get someone to help me that would listen to me. This man really needs to get a breath mint and work on his customer service skills in my book. Good thing I had already paid for them or I would have gone somewhere else to order the glasses.
There supper nice best deal I had.
Were the waiting room chairs comfortable at this eye care office?
They were average
Was this provider friendly?
Extremely Friendly
Was this provider's staff friendly?
Friendly Enough
Does this provider use current and safe equipment?
Yes
Does the provider's staff try to be helpful?
Mostly
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Is this provider's business conveniently located?
Yes, it is very conveniently located
Did this provider show attention to detail?
Yes, I've never had to worry about them missing any important information
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
Was this provider late to your appointments?
No, they were on time
Optometrist was good and provided good examination. However, make sure to get the quotation right when ordering the glasses. Watch out for hidden fees added without full disclosure.
They paid close attention to me and all of my questions were answered. Their staff is very friendly and professional. The office was easy enough to find. They made the extra effort to make sure every question and concern I had was addressed. I got an appointment quickly. I've never had to wait too long. BUT the fee at the end of the appointment was NOT what they quoted me on the way in. Beware of hidden fees
Did this provider answer all of your questions?
Yes
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Fairly Easy
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
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