Caring Hearts Animal Clinic - East

Caring Hearts Animal Clinic - East
Caring Hearts Animal Clinic - East 3045 East Baseline Road Gilbert, AZ 85234
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Consumer Feedback

(13 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
4.5 star average for Value
Would you recommend this provider to others?
No
Were the waiting room chairs comfortable while waiting for your pet?
Yes
Did this provider give the impression that they cared about your concerns?
No
Did you leave the office feeling satisfied with your visit?
No
Does the provider's staff try to be helpful?
Rarely
Was this animal hospital's staff friendly?
Yes, they went above and beyond
Were the examining rooms clean and free of odor?
Yes, they were immaculate.
Did you feel that this veterinarian's pricing was fair?
Yes, I thought it was fair
Did this veterinarian answer all of your questions?
Every question I had was answered thoroughly
Did you leave the animal hospital feeling satisfied with your visit?
Completely!
Did you leave the office feeling satisfied with your visit?
Completely!
Did this veterinarian seem overwhelmed with too many pets?
Not at all, they are always so organized here with making sure the vet is never too overwhelmed to ensure the best service
Was this provider late to your appointments?
Not at all, I showed up early and they were ready to see me
Was it easy to make an appointment with this provider?
Yes! It was effortless!
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
I have been looking for a Vet Clinic for my furry, four-legged friends and have finally found Caring Hearts Clinic. I was so impressed with the entire staff. The Docs were great. Kya, my Siberian Husky has been in so much pain with ear infections for 3 months. Three Vets later I finally got resolution for her. She is perking up and sleeping better and well on her way to recovery. The best part is that I understand and actually got to see (cool video camera for the ear) what was going on. I felt like I was in a safe and caring environment from the minute I arrived. I drove 60 miles one way to get to them and will always return for any of my pets needs.
Thanks Caring Hearts, my Kya is on her way back to health.
Lynne Brown
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Absolutely! I'm always able to get my questions answered over the phone right away!
Was your pet anxious to leave this veterinarian's office?
No, my pet seems to love it here and is never anxious to leave
Does this provider have helpful information available online?
Yes, they have a great website and are present in many online directories
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
Did this provider have an entertaining selection of waiting room magazines?
Yes
Did they follow up with you after your appointment?
Yes.
Did this provider's staff seem to respect him/her?
Yes, I could tell the staff respected him/her
Does this provider always put the customer first?
Yes, they always put customers first
I was never left in the dark when my pet had to stay in overnight care here. This veterinarian is so thoughtful when it comes to keeping owners fully informed on their pets condition and making follow-up calls exactly when promised. I love that I can count on them to work with me until they find a solution for my situation. Other places I've visited, seem to give up after they don't have an answer for me the first time, but not here. I've been places before where they were argumentative and angry, so I was nervous that I would encounter that here as well. Instead, they were very calm and understanding the entire time. I could tell they really care about everyone who visits them. I was left in the appointment room by myself, but they eventually returned. They listened closely to everything I was telling them, and showed a lot of attention to detail. I've never had to worry about them forgetting something or not reading my information correctly, which I've encountered at other places.
Did this provider leave you unattended for an extended period of time?
No, I was always attended to
Does this provider have a good professional reputation within your community?
Definitely! Everyone knows they are the best around!
Was this animal hospital's staff friendly?
Yes, they went above and beyond
Did you have to wait long after you arrived for your appointment?
No, I didn't have to wait very long
Was this veterinarian friendly to your pet?
Extremely friendly, I could really tell his/her love for animals.
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
Would you recommend this animal hospital to others?
I Already Have
Was this veterinarian compassionate when your pet was sick?
Yes, their compassion was greatly appreciated.
Did this provider ever take personal phone calls while in the appointment room with you?
He/she would never do that! Their full attention is always on me.
Did this provider seem up-to-date with the current advancements in their field?
Yes
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
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