CAPROCK DISCOUNT DRUG INC

CAPROCK DISCOUNT DRUG INC
CAPROCK DISCOUNT DRUG INC 2625 50TH ST
LUBBOCK, TX 79413

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Consumer Feedback

(17 Reviews)
Service
2.5 star average for Service
Environment
4.5 star average for Environment
Expertise
3 star average for Expertise
Staff
4 star average for Staff
Recommended
3.5 star average for Recommended
Value
4.5 star average for Value
How would you compare this provider to others in his/her field that you have visited?
Better
by Anonymous
XXX.XXX.17.170
Did you feel that your visit with the provider was time well spent?
Mostly yes
Does the pharmacist ever act suspicious or judgmental at your request for a refill?
No
Was the provider's staff helpful and knowledgeable?
Yes
Does this pharmacy typically ship your medication to the wrong address?
No
Was your prescription filled quickly?
I didn't have to wait too long, but my prescription wasn't ready when I got there.
by Anonymous
XXX.XXX.122.125
I never dealt with the pharmacist for I dealt with someone over the phone. They have sent me a totally different lancets and strips: totally different brand. My prescription took forever and I was not pleased with my experience here. I will not be recommending this pharmacy to anyone I know. For the most part, the staff was friendly and polite and easy to talk to. They are warm and professional, and make the whole experience that much better. I'm not entirely sure that they will but I sure hope this provider will stick with me to resolve my situation. The staff only tried to answer some of my questions. I'd like to see more effort on their part to help me.
by renee
XXX.XXX.195.110
I was amazed at how wonderfully they treated each of their staff members. They were so appreciative and thankful. I've never seen any employer treat their staff better, and it made me want to come back that much more. Their staff is the most friendly, welcoming staff I've ever dealt with. They are so warm and professional, and make the whole experience that much better. I know that they have a lot of clients here so I understand that they many not remember my name every time, but I am always really impressed when I walk in the door and am greeted by name. They always try to make the effort and for this I am grateful. They offer the best pricing I've ever seen. I couldn't believe how little I ended up having to pay. Everyone in my community knows that they are the absolute best in the field.
by Toby Pharr
XXX.XXX.176.10
Took off work early to make it there before they close at 5pm (yes, 5, how are normal people supposed to get their prescriptions). Showed up at 4:45pm and they apparently had decided to close early. And the medication I needed that evening. Left a phone message, never returned. When I went in the next day around 3pm and told them of my issues, they said they'd just have to look into it. No apologies. Rude. Plain and simple. Obvious that they don't care about their customers. I'll find a new pharmacy and you should too.
by McNally
XXX.XXX.216.150
Was it easy to find parking at this provider's office?
Yes, it was convenient
Has this pharmacy ever given you the wrong medication?
No
Did you experience unnecessary pain during your visit?
No
Does this provider remember you by name?
Sometimes, but not always
Does this provider treat every client equally?
Yes, they don't show favoritism
by Anonymous
XXX.XXX.212.185
I was very unimpressed with their level of skill. It seemed like they had just started yesterday. This provider has very little helpful information available online, and what they do have is hard to find.. They were extremely argumentative and became angry very easily. I was trying to explain my situation and they just contradicted everything I was saying before I could finish. I was treated terribly. I'm absolutely positive that I would have gotten better service anywhere else.
by Terrance R
XXX.XXX.0.142
They barely gave me any information at all. I'm going to have to do my own research to get my questions answered. Their staff was not friendly at all, I didn't feel welcome there. The office was easy enough to find. If I couldn't find anyone better, I'd return again, but I'm hoping I can find better service somewhere else. Their staff is rude both on the phone and in person via the drive-thru.
by MayMay
XXX.XXX.63.65
They paid close attention to me and all of my questions were answered. Their staff is very friendly and professional. I was very satisfied with my visit. They were helpful and I left feeling encouraged. The office was very easy to locate. I didn't have any trouble finding it at all.
by Anonymous
XXX.XXX.46.206
The office was very easy to locate. I didn't have any trouble finding it at all. I was very satisfied with my visit. They were helpful and I left feeling encouraged. They paid close attention to me and all of my questions were answered. I'll definitely be going back. I didn't have a bad experience.
by Anonymous
XXX.XXX.158.66