CAPROCK DISCOUNT DRUG INC

CAPROCK DISCOUNT DRUG INC
CAPROCK DISCOUNT DRUG INC 2625 50TH ST
LUBBOCK, TX 79413

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Consumer Feedback

(18 Reviews)
Service
2.5 star average for Service
Environment
4.5 star average for Environment
Expertise
2.5 star average for Expertise
Staff
4 star average for Staff
Recommended
3 star average for Recommended
Value
4 star average for Value
I never dealt with the pharmacist for I dealt with someone over the phone. They have sent me a totally different lancets and strips: totally different brand. My prescription took forever and I was not pleased with my experience here. I will not be recommending this pharmacy to anyone I know. For the most part, the staff was friendly and polite and easy to talk to. They are warm and professional, and make the whole experience that much better. I'm not entirely sure that they will but I sure hope this provider will stick with me to resolve my situation. The staff only tried to answer some of my questions. I'd like to see more effort on their part to help me.
by renee
XXX.XXX.195.110
I was amazed at how wonderfully they treated each of their staff members. They were so appreciative and thankful. I've never seen any employer treat their staff better, and it made me want to come back that much more. Their staff is the most friendly, welcoming staff I've ever dealt with. They are so warm and professional, and make the whole experience that much better. I know that they have a lot of clients here so I understand that they many not remember my name every time, but I am always really impressed when I walk in the door and am greeted by name. They always try to make the effort and for this I am grateful. They offer the best pricing I've ever seen. I couldn't believe how little I ended up having to pay. Everyone in my community knows that they are the absolute best in the field.
by Toby Pharr
XXX.XXX.176.10
Took off work early to make it there before they close at 5pm (yes, 5, how are normal people supposed to get their prescriptions). Showed up at 4:45pm and they apparently had decided to close early. And the medication I needed that evening.

Left a phone message, never returned. When I went in the next day around 3pm and told them of my issues, they said they'd just have to look into it. No apologies.

Rude. Plain and simple. Obvious that they don't care about their customers. I'll find a new pharmacy and you should too.
by McNally
XXX.XXX.216.150
They barely gave me any information at all. I'm going to have to do my own research to get my questions answered. Their staff was not friendly at all, I didn't feel welcome there. The office was easy enough to find. If I couldn't find anyone better, I'd return again, but I'm hoping I can find better service somewhere else. Their staff is rude both on the phone and in person via the drive-thru.
by MayMay
XXX.XXX.63.65
Just as a side note, this business is really conveniently located and is close to everything. It is right off and freeway and close to all kinds of shops. I was able to do my shopping for the week right after my appointment. Their entire staff are experts at what they do, and they always double check that my medication is shipping to the right address. They offer the best pricing I've ever seen. I couldn't believe how little I ended up having to pay. The waiting area here is extremely spacious. There is never overcrowding and everything is spaced appropriately. Everyone in my community knows that they are the absolute best in the field.
by MedicineMan
XXX.XXX.189.37
Did you think that this provider was thorough with you during your appointment?
No
Does this provider remember you by name?
No
How would you rate your experience with this provider?
Not very good
Did you feel that your visit with the provider was time well spent?
Somewhat
How would you compare this provider to others in his/her field that you have visited?
Pretty bad
by Paul
XXX.XXX.51.195
How would you compare this provider to others in his/her field that you have visited?
Better
by Anonymous
XXX.XXX.17.170
Did you feel that your visit with the provider was time well spent?
Mostly yes
Does the pharmacist ever act suspicious or judgmental at your request for a refill?
No
Was the provider's staff helpful and knowledgeable?
Yes
Does this pharmacy typically ship your medication to the wrong address?
No
Was your prescription filled quickly?
I didn't have to wait too long, but my prescription wasn't ready when I got there.
by Anonymous
XXX.XXX.122.125
Was it easy to find parking at this provider's office?
Yes, it was convenient
Has this pharmacy ever given you the wrong medication?
No
Did you experience unnecessary pain during your visit?
No
Does this provider remember you by name?
Sometimes, but not always
Does this provider treat every client equally?
Yes, they don't show favoritism
by Anonymous
XXX.XXX.212.185
Did this provider seem well-trained and experienced?
Not at all, it seemed like they started yesterday
Does this provider have helpful information available online?
Yes, but very little
Did this provider answer all of your questions?
None of my questions were answered
Was this provider argumentative or easily angered?
Very, they contradicted everything I said and became very angry
Do you feel that you could have received better service somewhere else?
Yes! I know that I would have gotten better service anywhere else!
by Terrance R
XXX.XXX.0.142