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Herschel Animal Clinic

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Herschel Animal Clinic
Herschel Animal Clinic
(13 Reviews)
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Jacksonville, FL 32205
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Consumer Feedback

(13 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4 star average for Staff
Recommended
4.5 star average for Recommended
Value
4.5 star average for Value
The staff is attentive and knowledgeable. They make you and your pet feel comfortable.
by Beth Ann xxx.xxx.134.217
March 22, 2016
Those that work in this clinic have the poorest customer service skills I have ever witnessed in my entire life. Yes, there's a wait, & yes, the fees are lower... However, you get what you pay for!

My vet, who I love, wanted a lot more money than I could afford to get my dachshund spayed & her rear dew claws removed. My mother-in-law recommended this clinic, so I scheduled an appointment. After the surgery was completed, I witnessed my dachshund using her long body to reach around her "e-collar" & pull at the stitches on her rear legs. The stubborn girl removed one from her left leg & was working on removing the stitch on her right leg before I could stop her.

We live in Arlington, but I immediately rushed over to the clinic to have her checked out. The stitch she removed from her left leg was replaced with a staple.

Thinking that the collar provided by the clinic was not adequate, I purchased another collar from a pet store. This longer collar, however, had still not deterred my puppy. She not only got around this new, longer collar... She had also ripped out the staple!

I rushed her back to the clinic again. However, I took the collar off & left it at home because I couldn't drive & hold her while wearing it as the collar was just too long & intrusive.

Upon arrival, I explained the situation to, what I'm assuming was the vet & a technician. I'm not sure because they didn't even bother to introduce themselves to me. The visit entailed having two staples placed on her left leg. When the two women took my puppy out of the room to administer the procedure, I heard one of them say, "I can guarantee you she's not keeping the collar on this dog!"

I was enraged that they not only spoke so inappropriately about a customer, but that they had the audacity to do so knowing that I could hear them.

Upon returning with my puppy, the technician did not enter the room... Only the vet. She began to berate me as to why I had not brought the collar with me & that she needed to see the collar. She more than intimated what she & her colleague had accused me of on the other side of the door. I told her that my puppy is spoiled... I will not dispute that. I would not, however, do anything that would impede her progress to becoming well. I also advised that I'd heard the comments that were made & I did not appreciate what was said... I concluded that if they were going to display such a lack of professionalism, they could at least have the decency to lower their voice.

After her constant attempts to interrupt me were over, she had the audacity to say to me that she did not make the comment, so I owed her an apology!!! Seriously?!? I laughed because I could not believe what was coming out of this woman's mouth!!! Just when I thought she'd already hit an all-time low on the ethics ladder, she dug down & managed to, proudly, strike even further.

Needless to say... I do not care if my sweet puppy was ill & this was the last animal clinic on earth!!! I will NEVER return to that clinic again & neither should you!!! It's not worth it!!!
by Melissa W. xxx.xxx.97.208
November 04, 2014
Was this animal hospital's staff friendly?
Friendly Enough
Did this veterinarian and their staff educate you on what you could do better to help keep your pets healthy and happy?
Yes, they are very knowledgable and gave me great advice
Would you recommend this animal hospital to others?
Yes
Was there a designated area for your dog to go to the bathroom?
No, but there was a little grass outside the office so it was fine
Did you feel that this veterinarian's pricing was fair?
Yes, I thought it was fair
by Anonymous xxx.xxx.14.200
March 03, 2014
Was this animal hospital's staff friendly?
Yes, they went above and beyond
Were the kennels and holding areas clean?
Absolutely, the kennels and holding areas were some of the cleanest I have ever seen
Was this veterinarian able to perform all basic as well as complicated procedures?
Absolutely! They handle everything from annual shots to complicated illnesses, with competence and loving care
Did you feel that this veterinarian's pricing was fair?
It was some of the best pricing I have seen
Did this veterinarian seem overwhelmed with too many pets?
Not at all, they are always so organized here with making sure the vet is never too overwhelmed to ensure the best service
by Anonymous xxx.xxx.65.84
February 20, 2014
Was this animal hospital's staff friendly?
Yes, they went above and beyond
Did this veterinarian and their staff educate you on what you could do better to help keep your pets healthy and happy?
Absolutely I learned so much and received great information on ways to improve my pet's health
Was this veterinarian compassionate when your pet was sick?
They were incredible. They consoled me and even gave me a hug.
Did you feel that this veterinarian's pricing was fair?
It was some of the best pricing I have seen
Were the examining rooms clean and free of odor?
Yes, they were immaculate.
by Anonymous xxx.xxx.41.223
February 14, 2014
Did you feel like this provider's office was understaffed?
Not at all, they had plenty of staff members to help me whenever I needed assistance
Does this provider give unbiased advice?
Yes
Did this veterinarian fully explain your pet's condition?
Yes, I had a clear understanding of my pet's condition
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
by Anonymous xxx.xxx.231.200
February 07, 2014
Did this provider have reasonable prices?
Yes
Did this provider have an entertaining selection of waiting room magazines?
Somewhat, but they need a bigger selection
Did you feel that this veterinarian's pricing was fair?
It wasn't too bad, but I'm not sure I got my money's worth.
by Anonymous xxx.xxx.241.6
November 21, 2013
This veterinarian was extremely friendly, and paid attention to both me and my pet. They really made the extra effort to make us feel welcome and at home. Of course at times vets have to do unpleasant procedures on the pets, but they always demonstrate care and compassion. I really trust them and so do my pets. I eventually found a spot after cruising around a little bit. I wish they had more convenient parking available. They're really great about taking their time with me, and they don't mind answering my questions. I've never felt like an annoyance to them no matter how many questions I have. They were very qualified and knowledgeable. I could tell that they've been doing their job well for quite a while.
by fluffy xxx.xxx.59.159
November 18, 2013
Does this provider welcome questions?
Absolutely! They are happy to answer all of my questions
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Did this provider promise services he/she couldn't provide?
No, they were able to provide everything they said they would
Did you spend a lot of time in the waiting room at this provider's office?
Yes, I had to reorganize my schedule
Is this provider's business conveniently located?
Sort of, but its pretty far away from everything
by Anonymous xxx.xxx.228.179
April 19, 2013
Does this provider remember you and your circumstances at every appointment?
Definitely! They always remember me and make me feel important!
Was this provider sympathetic to your situation?
Yes! They went above and beyond to make me feel special and respected
Is this provider easy to reach in an emergency?
Absolutely! I can always count on them
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
by Anonymous xxx.xxx.218.70
March 14, 2013
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Jacksonville, FL 32205