Back Mountain Veterinary Hospital


Memorial Highway
Dallas, PA 18612

Phone: (570) 675-3406


Based on 16 Surveys

Community Feedback

4.5
December 20, 2012
By Elaine XXX.XXX.198.148
They have really great customer service here. They always put their customers first, regardless of the situation. They have a very good professional reputation. I know that I'm under the care of an expert. The staff here goes above and beyond to make my pet and me feel at home. They are the friendliest people! I do plan on recommending this animal hospital to my friends and family. I was really pleased with their work and how they treated my pets. They were very sympathetic to my situation, and made me feel cared for. I knew that I could count on them at all times.
5
November 09, 2012
By Anonymous XXX.XXX.28.102
Were the staff members able to answer your questions?
Yes! They were the most knowledgeable staff I've ever seen!
Was it easy to make an appointment with this provider?
Yes! It was effortless!
Did this provider leave you unattended for an extended period of time?
Not at all! They were always present and attentive
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
Was this veterinarian compassionate when your pet was sick?
Yes, their compassion was greatly appreciated.
3
August 10, 2012
By Anonymous XXX.XXX.182.83
They barely gave me any information at all. I'm going to have to do my own research to get my questions answered. Their staff is very friendly and professional. I felt like my needs were mostly met, but they didn't make any extra effort. It was pretty hard to find the building, but I eventually found it.
4.5
August 02, 2012
By Anonymous XXX.XXX.254.227
They paid close attention to me and all of my questions were answered. Their staff is the most friendly, welcoming staff I've ever dealt with. They are so warm and professional, and make the whole experience that much better. I was so impressed with the progress I was able to make after visiting them. All my questions were answered, and I feel a lot more confident and hopeful about the future.
4.5
June 27, 2012
By Anonymous XXX.XXX.254.123
They paid close attention to me and all of my questions were answered. Their staff is very friendly and professional. I was very satisfied with my visit. They were helpful and I left feeling encouraged. The office was very easy to locate. I didn't have any trouble finding it at all. I'll definitely be going back. I didn't have a bad experience.
5
May 23, 2012
By Dyann XXX.XXX.177.110
They made all my questions were answered. Their staff is extremely compassionate and helpful. They truely show they care about your pets. The techs and assistants are very knowledgeable and helpful and make the whole experience easier. They made me feel and know I made the right decisions. I would highly recommend taking your pets there.
5
April 21, 2012
By Very Happy Client XXX.XXX.211.3
They made sure every single question I had was answered, and are always available if I think of any more questions I want answered. Their staff is the most friendly, welcoming staff I've ever dealt with. They are so warm and professional, and cared for my dog like he was their own! All my questions were answered, and I feel a lot more confident and hopeful about the future. The office was very easy to locate. I didn't have any trouble finding it at all.
2
February 01, 2012
By Anonymous XXX.XXX.138.35
Were the waiting room chairs comfortable at this animal hospital?
Not at all!
Does this provider welcome questions?
Not really. I felt like an annoyance when I asked a question
Were the restrooms clean at this provider's office?
No, they were disgusting
Does this provider ever overbook appointments here?
Yes, there is a definite trend of overbooking here
2.5
November 21, 2011
By Anonymous XXX.XXX.1.112
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Does this veterinarian send reminder cards for your pets annual check-up?
Never, and I always forget
Did this provider leave you unattended for an extended period of time?
Yes, I was completely ignored for a long time!
Did this provider have reasonable prices?
No, it was expensive.
4.5
October 23, 2011
By Anonymous XXX.XXX.241.42
Does this provider treat every client equally?
Definitely, they make everyone feel equally respected and cared for
Was this provider willing to stay open late to accomodate your needs?
Yes, they've stayed open late when I've needed help
Did you experience unnecessary pain during your visit?
No
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
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