Back Mountain Veterinary Hospital

Back Mountain Veterinary Hospital
Back Mountain Veterinary Hospital Memorial Highway
Dallas, PA 18612

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Consumer Feedback

(19 Reviews)
Service
4.5 star average for Service
Environment
4 star average for Environment
Expertise
5 star average for Expertise
Staff
5 star average for Staff
Recommended
4.5 star average for Recommended
Value
4.5 star average for Value
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
Does this provider offer any coupons, discounts or promotions?
Yes, they always have specials going on
Does this veterinarian send reminder cards for your pets annual check-up?
Always. Not only do they send reminder cards, they also send adorable cards during the holidays
Was this provider's office too cold?
Not at all, it was the perfect temperature
Would you refer this provider to a family or friend?
Yes, I'm going tell everyone about them. I absolutely love this place!
by Anonymous
XXX.XXX.32.131
Were the waiting room chairs comfortable at this animal hospital?
Yes
by Anonymous
XXX.XXX.227.108
Does this provider ever overbook appointments here?
No, They definitely believe in quality over quantity and allow more than enough time in between appointments
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
Did this provider leave you unattended for an extended period of time?
No, I was always attended to
Does this provider leave you on hold for a long time when you call?
Never! I don't think I've ever been put on hold here for a long time
by Anonymous
XXX.XXX.18.253
They have really great customer service here. They always put their customers first, regardless of the situation. They have a very good professional reputation. I know that I'm under the care of an expert. The staff here goes above and beyond to make my pet and me feel at home. They are the friendliest people! I do plan on recommending this animal hospital to my friends and family. I was really pleased with their work and how they treated my pets. They were very sympathetic to my situation, and made me feel cared for. I knew that I could count on them at all times.
by Elaine
XXX.XXX.198.148
Were the staff members able to answer your questions?
Yes! They were the most knowledgeable staff I've ever seen!
Was it easy to make an appointment with this provider?
Yes! It was effortless!
Did this provider leave you unattended for an extended period of time?
Not at all! They were always present and attentive
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
Was this veterinarian compassionate when your pet was sick?
Yes, their compassion was greatly appreciated.
by Anonymous
XXX.XXX.28.102
They barely gave me any information at all. I'm going to have to do my own research to get my questions answered. Their staff is very friendly and professional. I felt like my needs were mostly met, but they didn't make any extra effort. It was pretty hard to find the building, but I eventually found it.
by Anonymous
XXX.XXX.182.83
They paid close attention to me and all of my questions were answered. Their staff is the most friendly, welcoming staff I've ever dealt with. They are so warm and professional, and make the whole experience that much better. I was so impressed with the progress I was able to make after visiting them. All my questions were answered, and I feel a lot more confident and hopeful about the future.
by Anonymous
XXX.XXX.254.227
They paid close attention to me and all of my questions were answered. Their staff is very friendly and professional. I was very satisfied with my visit. They were helpful and I left feeling encouraged. The office was very easy to locate. I didn't have any trouble finding it at all. I'll definitely be going back. I didn't have a bad experience.
by Anonymous
XXX.XXX.254.123
They made all my questions were answered. Their staff is extremely compassionate and helpful. They truely show they care about your pets. The techs and assistants are very knowledgeable and helpful and make the whole experience easier. They made me feel and know I made the right decisions. I would highly recommend taking your pets there.
by Dyann
XXX.XXX.177.110
They made sure every single question I had was answered, and are always available if I think of any more questions I want answered. Their staff is the most friendly, welcoming staff I've ever dealt with. They are so warm and professional, and cared for my dog like he was their own! All my questions were answered, and I feel a lot more confident and hopeful about the future. The office was very easy to locate. I didn't have any trouble finding it at all.
by Very Happy Client
XXX.XXX.211.3