Back Mountain Veterinary Hospital

Back Mountain Veterinary Hospital
Back Mountain Veterinary Hospital Memorial Highway Dallas, PA 18612
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Consumer Feedback

(31 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Staff
5 star average for Staff
Recommended
4.5 star average for Recommended
Value
4.5 star average for Value
Very disappointed. Back Mountain Veterinary Hospital was the place that we took my son's dog for care. We took Foster for regular check ups and purchased all meds from this facility. But when I called last Friday to ask that Foster be seen because he was obviously ill, I was told there were no openings!! They gave me an appointment for Sunday! I said the dog could be dead by Sunday. Then the receptionist said to call on Saturday if he still was not eating. Foster was no better on Saturday. I called and once again was told that they had no openings that day. Needless to say I was VERY upset. We took Foster to the emergency facility in Plains and sadly had to make the decision to put this precious dog to sleep. Foster was only 9 years old and seemed to be in good health until Friday, I will never recommend a vet that refuses to see an ill animal.
I've been very pleased with the care that my pets get at Back Mountain Veterinary Hospital. They do an amazing job, and I wouldn't consider taking them anywhere else!
The techs, office staff, and doctors here are great! They care about your pets, and your needs.
When my dog passed away, everyone was very comforting here.
They really care about your pets here at Back Mountain. We've been very pleased with the service here.
Back Mountain Veterinary Hospital has done a wonderful job with our maltese, and mini-schnauzer over the year.
I've been coming here for years, and never have had an issue. I know that my dog is good hands whenever we come in.
Would you recommend this provider to others?
I Already Have
Were the waiting room chairs comfortable while waiting for your pet?
Extremely comfortable; I could have fallen asleep
Was it easy to make an appointment with this provider?
Yes
Does this provider listen to your concerns and respond respectfully?
Yes
Did this provider listen to your input and concerns?
Absolutely
Would you recommend this provider to others?
I Already Have
Were the waiting room chairs comfortable while waiting for your pet?
Extremely comfortable; I could have fallen asleep
Did this provider spend time asking questions and listening to you?
Definitely
Did your provider offer a holistic approach to your experience with them?
I felt that I received so much value from my appointment because of the thoroughly holistic approach they had in place. It's rare. Thank you!
Was this provider thorough in discussing the risks and benefits of your treatment options?
Definitely
Would you recommend this provider to others?
I Already Have
Were the waiting room chairs comfortable while waiting for your pet?
Extremely comfortable; I could have fallen asleep
Was it clear that this provider takes pride in the appearance of his/her office?
Definitely! It was one of the best looking offices I've ever seen!
Was this provider's staff friendly?
Yes
Does this provider have a good professional reputation within your community?
Definitely
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