Sylvia Gearing, Ph.D.

Sylvia Gearing, Ph.D.
Gearing Up! 2415 Coit Rd, Suit B Plano, TX 75075
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Consumer Feedback

(11 Reviews)
Service
3.5 star average for Service
Environment
4 star average for Environment
Expertise
4 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4 star average for Recommended
Value
3 star average for Value
Very professional and positive. Creative solution based
They do not explain their financial policies regarding mandatory attendance and both groups and therapy. When I called to cancel a therapy session (explaining that I could not afford it), I received a rude phone call explaining that they could not treat me any longer. Their website states that they have a sliding scale - I did not see that. Do not go unless you can afford a copay for 2-3 sessions per week - the require a card on file and they will use it without explaining why. They also put me through testing without explaining how this relates to the therapy and the groups. The last two days have been hell and all I can do is cry. Not all patients can budget for unexpected expenses - Perhaps it works for some, but I was not there long enough to bear the fruit of their method because they kicked me to the curb.
Does this psychologist offer flexible appointment times?
Yes
Does this provider return your phone calls?
Sometimes
If I had known what a horrible experience I was going to have, I never would have gone in the first place. I would never refer a friend or family member here ever.

When they started to give me advice that seemed biased, I began to doubt their motives. I didn't trust that they were giving me advice that would genuinely help me instead they were more interested in their pocketbooks!

Do NOT go there and waste your money.
How would you compare this provider to others in his/her field that you have visited?
The worst I have seen
Were the restrooms clean at this provider's office?
Yes, I could tell they were cleaned regularly
Is this provider easy to reach in an emergency?
No. It took me several times to get through.
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
Did this provider promise services he/she couldn't provide?
Yes! They couldn't do anything they told me they would be able to
My whole family has been to Gearing Up for a variety of issues, and we have been happy with all of our services. They made sure every single question I had was answered, and are always available if I think of any more questions I want answered. If they don't know the answer, they always know by the next session. I would see them over anyone else in the field. My family doctor recommended them and then I researched the practice myself and was very happy with what I found. Even my insurance company recommended Gering Up! Dr Sylvia Gearing is definitely an expert (if you don't believe me, Google her). I've already recommended Gearing Up to people at my church. They made a huge impact in my life. I was glad that they were located in a safe neighborhood in the heart of Plano. I've been to some other places where I was scared to get out of my car but not here. They made me wait a little while in the waiting room, but no more than any other doctor I've ever been to. It's usually around a 5 minute wait. Not a big deal. The most I ever waited was about 10 minutes and they were dealing with an emergency client.
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Without a doubt!
Was this psychologist late to your appointments?
No, they were on time
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
How would you compare this provider to others in his/her field that you have visited?
Fairly Average
Was this psychologist's office easy to locate?
Fairly Easy
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
Was this psychologist's office clean?
Yes! I was amazed at how clean it was!
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
Did this provider leave you unattended for an extended period of time?
Not at all! They were always present and attentive
This Place Is Pure Evil!
Whatever you do, don't trust Dr. Gearing. Patient confidentiality is a total joke with this place. If you want all your secrets spilled to the entire world like tabloid gossip, then just mention them to Dr. Gearing. Dr. Gearing completely ruined my family with lies and some of the poorest mental health descisions I have ever seen. I am so sorry I ever trusted Dr. Gearing. What started a some tension and shaky relationships turned into a horrible legal mess and near destruction of my family.
STAY AWAY!!
Go anywhere else! Hell, tell your hairdresser your problems, you'd be much better off! Sorry I could only give as low as one star to this evil place.
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