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Hospice Care Network - Hospice Inn

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Hospice Care Network - Hospice Inn
Hospice Care Network - Hospice Inn
(39 Reviews)
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70 Pinelawn Road Melville, NY 11747
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Consumer Feedback

(39 Reviews)
Service
4 star average for Service
Environment
5 star average for Environment
Expertise
4 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4 star average for Recommended
Value
4.5 star average for Value
My dad was in Hospice in Melville and we couldn't have been luckier. He was treated with care and dignity. It's a beautiful, soothing and very serene place. Thank God for them and all who work there.
by carol d sclafani xxx.xxx.11.134
July 21, 2023
The care and empathy shown by all of the staff was so very comforting.
Our Evelyn was only there for 4 days. We appreciate all of the wonderful staff that made this experience a little less painful.
Thank you for all you do
by lc xxx.xxx.252.100
November 30, 2022
My mom was in hospice approx 2 weeks
She passed Aug 21,2022
Everyone there took such wonderful care
of her and my family.
Under such difficult times they made it bearable.
I thank everyone for everything they did.
They all are Angels!
by Doug B xxx.xxx.81.150
November 21, 2022
My Mom received such wonderful care at the Hospice Inn. The staff was so sincere, kind, compassionate and helpful during an extremely difficult process. (to Mom and my family too) The staff was sincere, kind and helpful during an extremely difficult process.The volunteers were amazing too, especially MaryLou! It is beautiful,clean and it has a warm peaceful feeling to it as well.

by Susan xxx.xxx.183.184
October 07, 2019
I regret that I can not give a zero to this facility.
If you take your loved one here you can expect no communication from the medical staff, either as to the status and condition of the patient or the treatment plan.
Based upon my direct experience, the physicians here have a cookie cutter approach to treatment.
Here is what the physician will do - without advising you, no matter how often you ask to be advised - they will quickly ramp up medication dosages so as to render the patient a comatose, unresponsive mass, clearly struggling to take their last breaths.
The floor staff was polite, but uninformative, and unable to get a response to the family member in charge of medical decisions.
For me, seeing my loved one admitted in a condition where he was fully alert, conversant, and able to engage his family and friends put into a coma in a matter of one day - with NO WARNING as to the treatment being administered to achieve this - was horrific.
These people deprived me and my family members of a last conversation to say goodbye.
The goal for the hospice staff was to drug up the patient so he would die quickly.
At my insistence, the admitting physician finally contacted me a week or so AFTER my dad expired. He promised never to do this to another family. I frankly do not believe him. Administration has been unresponsive.
Somehow, I thought this was not the mission of a modern hospice.
I hope when my time comes I will not end up in this place.
by John xxx.xxx.143.238
October 05, 2019
A year has passed and the vast majority of this posting was written within weeks of my parents’ death. I've let these month's pass to ensure I my perspective was clear and now I am able to help others making this decision. It would be easy to give this hospice 5 stars because we encountered a number of very dedicated caring people working in a very nice facility. The support we received from many of these professionals was outstanding and very appreciated by my entire family. We came to this hospice with a parent who was given hope of transitioning home based upon the hospice literature, hospital social workers, and our brief conversations with a placement representative before selecting this hospice. Our parent was fully aware mentally, but weakened by a fight with cancer. After arriving to Hospice Inn, what my parent and family found distressing was the resistance we received helping us manage medications to help my parent feel better (something that was done in the hospital for months) without drugging into confusion. Round the clock high dose narcotics was not the appropriate recipe for this patient at the initial stages of hospice residency, it was far more distressing for the patient to be aware that the dosage of drugs being given at Hospice Inn Melville, was taking away the patient remaining gift (the mind).

For some on the staff, most notably the Medical Director, our very keen understanding of the patient’s desires and current medical condition created an uncomfortable undertone. We had spent many month's side by side with our parent understanding the patient’s condition and what was optimal care. The Medical Director and some staff made us feel like we were outliers because we objected to the Medical Directors recommendation of constant sedation. We knew at some point in the journey towards death that sedation would be needed to give peace. The Medical Directors resistance to truly listen/learn about this individual patient’s condition or show a willingness to provide exceptional care that deviated from their normal process was disappointing. He simply waited us out and in the end we had to give in to their approach, because the polite quite battle of how to provide medications worsened the patient’s condition. There was constant innuendo to other family members that undermined the will of the patient and proxy further increasing stress.

The reason I write this review is not to bash any of the very caring professionals or repudiate Hospice Inn, Melville. Hopefully my review is just a glimpse of insight that a patient or family can use if their loved one is in a similar situation.

My last bit of insight; it's most critical that you meet the Medical Director in advance of your transition. Discuss the condition and care you expect for your loved one. Make sure you feel comfortable that the Medical Director (who is the dictator of care and not a doctor) is someone you trust and is willing to deliver the care the patient desires. If you have a common view of the desired care, this facility can serve your loved one well.

I am praying for all families reading this to gain wisdom and peace.
by sonofpatient xxx.xxx.98.39
September 01, 2017
It was a nightmare n shock asked them to take it easy with the morphine as we were to get visitors they looked at me as though I was crazy n still did what they wanted when I brought dad in he was coherent and talking never had once dose just Tylenol I wish I would of read reviews because the papers u sign say comfort care n continued meds which never happened it was just morphine n death less than 24 hrs it was like bringing a pet to a vet our loved ones deserve far better more naturally not rushed not the Grimm reaper call me 6317649467 or text if ur experience was horrible just curious
by Babylonian xxx.xxx.96.91
August 02, 2017
We were treated with dignity manning the room 24 hours per day as was my Mom. I highly recommend and thank the staff and the Hospice Center.
by LB in St. James xxx.xxx.193.14
November 22, 2016
My family and I would like to extend our heartfelt thanks and gratitude to each and everyone of the dedicated and caring people who took care of my mother, Dorothea Reeves. She was treated with so much kindness and respect and was kept comfortable and pain free until she went to heaven. Thank you from the bottom of my heart for the angels that you are. The Mary Ann Tully Hospice Inn is a beautiful place to help your loved one in their final days.
by Mary Egeland xxx.xxx.202.97
August 11, 2016
Not happy I don't feel they were very friendly! A bit cold! The Nurses were concerned about my Moms pain and they medicated her with morphine I never saw her awake again. She died 6 hours after she got here. I was told I could be in the room when she was going to be changed and I was not allowed, and I wonder why!
by Anonomys xxx.xxx.186.89
July 05, 2016
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Map and Directions
70 Pinelawn Road, Melville, NY 11747