My grandfather was transferred from ICU to this facility. This facility is grossly and dangerously understaffed and this has been demonstrated time and time again. The severe neglect started happening within less than 24 hours of him being there. They do not have accommodations for morbidly obese patients, or dimension patients. They do not transport large people. We had to pay for an ambulance ride because they did not have an extra wide wheelchair.
The neglect started within 24 hours of him staying there. He pushed the assistance call button attached to his bed to request help to get up and go to the bathroom for a bowel movement. A staff member came in and said she would be right back with someone to help him. She never came back. He had an accident in the bed because they neglected his needs. Then, he was forced to sit in his own fecal matter for over 3 hours, and they even served him his lunch and gave him no choice but to eat his lunch while sitting in his own fecies. Again, 3 hours. (He is fighting a serious ecoli infection which is why he ended up in the IUC in the first place.) 3 hours later a speech therapist came to evaluate him and he told her what what had happened and she went to get someone right away to wash him and clean it up. She said that she would tell the administrator on Monday. This was during Easter weekend. As I checked on him a few times over the weekend he reported to me that it keeps happening despite promised it would never happen again.
Monday I called and spoke to the director of nursing and the director of social services there at the facility and they said they dropped the ball and they were understaffed and assured me and my grandfather it would not happen again.
When I spoke to him again today he told me it keeps happening. That they are so understaffed nobody comes when he pushes his assistance button. So he can't get the help he needs like he did in the hospital and at the other facility we had been in in the past.
Today, when he went to pay the barber for his haircut, he opened his wallet to be completely empty. Someone on the staff STOLE HIS MONEY!!!! They had to replace the cash I counted out just 3 days ago during his move-in inventory.
Also, the food is terrible and he can hardly tolerate eating it. There are no choices. Only one meal. And if you don't like it, you have to go hungry. Or just eat your dessert.
Also, nobody welcomed me. Nobody told me about the codes to get in and out of the building. Nobody warned me of that. No hand outs or pamphlets on information.

This place neglects my family member. This place is grossly understaffed. I will never allow them to take care of my loved ones and I only write this review so perhaps another elderly person won't have to suffer from neglect like this.

Next step is to call my attorney. And the health department.

by Sheila Ferguson xxx.xxx.7.217

March 30, 2016

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Were you able to get answers to simple questions from this provider without scheduling an appointment?

Absolutely! I'm always able to get my questions answered over the phone right away!

Did this provider ever dismiss your concerns as unimportant?

Never, they go out of their way to address every concern of mine immediately

Does this provider treat every client equally?

Yes, they don't show favoritism

Was it easy to make an appointment with this provider?

Yes

Was this provider late to your appointments?

No, they were on time

by Anonymous xxx.xxx.162.195

October 15, 2013

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Did this provider prominently display their diplomas or business license?

No, I never saw one

Does this provider treat their staff well?

No, the staff was very mistreated

Was there annoying music playing while you waited or during your visit?

No, there was no annoying music

Does this provider always take that extra step to make you feel special?

Not really, I've never seen them go above and beyond

Did this provider ever dismiss your concerns as unimportant?

Yes, they said I was overreacting, and I knew I wasn't

by Anonymous xxx.xxx.55.199

June 07, 2013

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Did you experience unnecessary pain during your visit?

Yes, I wasn't comfortable at all

by Anonymous xxx.xxx.135.130

March 18, 2013

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Did this provider prominently display their diplomas or business license?

Yes

by Anonymous xxx.xxx.195.249

November 08, 2012

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The office was very easy to locate. I didn't have any trouble finding it at all. I was at the nursing home this summer to visit my aunt...was very impresse by the elegant furnishings! I felt so at ease to think my wonderfull aunt would be staying here, we are from out of state so don't get to visit often,so my way of communicating is by cards and letters,after our visit in the lobby took her back to her room and was very disheartened to see all of my cars from past (months) and letters were laying on her dresser untouched! She had no idea family had even inquired of her at all! This really has me upset she has no family in the area that keeps her mind strong how sad this is then yo get this revelation that she had no idea we wrote to tel her we love her! The staff also had "no idea" where her hearing aid or glasses have gone so she has no way to communicate at all..really is it so hard to read a letter or card to let our loved ones know they still are important to us? Otherwise staff was exceptionally friendly.

by betty xxx.xxx.41.130

August 14, 2012

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Did this provider answer all of your questions?

Every question I had was answered thoroughly

Was this provider's staff friendly?

Yes, they went above and beyond

Did you leave the office feeling satisfied with your visit?

Yes

Was this provider's office easy to locate?

Absolutely! It couldn't have been easier!

Are you going to visit this provider again?

Sure

by j xxx.xxx.80.75

July 16, 2012

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Did this provider answer all of your questions?

Yes

Was this provider's staff friendly?

Yes

Did you leave the office feeling satisfied with your visit?

Completely!

by Anonymous xxx.xxx.214.60

June 23, 2012

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I don't think they were very experienced or well-trained. They didn't know what they were doing at all. They probably could have used some continuing education courses to get up-to-date on more current methods. If I compare them to others in their field, I wouldn't say they're the worst, but they're definitely not the best. Whenever I've visited their office, it's always smelled really bad. They really need to clean or sterilize the office more. The restrooms here are not well-stocked. My stall had no toilet paper so I had to use a toilet seat cover.

by CB

September 06, 2011

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Was this provider's office too cold?

Not at all, it was the perfect temperature

Did this provider prominently display their diplomas or business license?

Definitely! I saw it as soon as I walked in!

Did they follow up with you after your appointment?

Yes, they made sure I had everything I needed!

Do you feel that you could have received better service somewhere else?

Definitely not; I received the best service ever!

by Anonymous

April 17, 2011

Westside Retirement Village

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