Westside Health Care

Westside Health Care
Westside Health Care 1020 S Fairfax Ave
Los Angeles, CA 90019

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Consumer Feedback

(23 Reviews)
Service
3.5 star average for Service
Environment
3.5 star average for Environment
Expertise
4 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
3 star average for Value
I read the reviews and thought it was going to be great place. but to my shock, its over crowded smelly, and the staff stands around when there is things to be done. the beds are old, the staff is not to polite. its seems like a fire hazard to have so many wheel chairs in the halls while tripping over and weaving through them. basically, the reviews do not meet the conditions.
by concerned citizen pay it forward
XXX.XXX.239.92
My Mother went in on a Monday afternoon. When she got to her room at first she said it was nice. That evening she was calling saying she was cold and had asked the nurse for another blanket. I call and ask the nurse to bring a blanket but the nurse never brought the blanket to her. Tuesday she was so cold she had to wear her coat and sleep in her coat. There was no hot water or nor any towels. Thursday morning about 6 a.m. my mother was calling saying she wanted to go home that she couldn't take being there any longer, and would we please come and get her NOW! While she was there she saw a woman that was sitting in a wheelchair fall out the seat it was almost a hour before anyone knew that this was on the floor. She ended up going to the hospital. The lady daughter was in the office when this was going on. Myself I wouldn't put my worse enemy in a place like this let alone a dog. PLEASE DO NOT PUT YOUR LOVE ONE IN THIS PLACE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
by Cejai
XXX.XXX.194.223
I was hesitant to go to a nursing home being younger than the general population, but after the administrator visited me at the hospital I knew from that moment the level of interest for my well being and goals were the centers most important factors in getting me back home. The staff were superb, rehab awesome, nurses great, satellite had some tweaks with remote, administrator always trying to make me feel at home and make the stay comfortable, DON friendly. So many positives to say and they did exactly what they set as a goal to get me back home and to my prior level of functioning. Awewome team and I would HIGHLY considered this place for short term rehab.
by consumer 2
XXX.XXX.147.18
They didn't pressure me during my tour to place mom here , which I really appreciated. I've been to other places that pressured me to make a fast decision and it always made me very uneasy. My mom will absolutely return. She made significant progress after another skilled nursing facility couldn't help my mome. The nurses, therapists and administrator made mom feel at ease by treating her with the utmost respect. She had an amazing experience, and they were by far the best I've ever seen. They kept me imformed from day one and always had time to speak with me. Everything was explained in detail, all my questions were answered, and I felt a lot better about Mom's treatment plan and eventual discharge back home. The co-payment prices were pretty high and we weren't informed until close to discharge. It would help make financial decisions if we knew prior to coming to the nursing home or at least the first couple of days.

I know mom would need skilled nursing and therapy services in the future and I would select no other place but Westside to place mom.

I highly recommend this place and if you have to come here or have a loved one who needs nursing home assistance
by S B
XXX.XXX.149.58
My health insurance is somewhat affiliated with this center and I was at first adamant on going to a care facility, preferring to go home. Pleasantly surpirsed the staff made sure I was well taken care of and made my experience and transition from hospital to care facility to home bearable and well worth the short stay towards my speedy recovery They made sure every single question I had was answered, and are always available--special mention for the Kaiser staff on site, the administrator, rehab staff, and nursing. Westside's staff is the most friendly, welcoming staff I've ever dealt with and truly go above and beyond. They are so warm and professional, and make the whole experience that much better. I was so impressed with the progress I was able to make after my elective surgery. Parking very, very limited especially when you have multiple visitors. Telephones? Need to consider more for rooms.
by consumer xxxxx
XXX.XXX.157.251
I took a dear friend of mine to this facilty and am very wary of these kinds of facilities overall. I was pleasantly surprised at their consistent attentiveness and kindness. They made sure every single question I had was answered, and are always available if I think of any more questions I want answered. Their staff is the most friendly, welcoming staff I've ever dealt with. They are so warm and professional, and make the whole experience that much better. I was so impressed with the progress I was able to make after visiting them. All my questions were answered, and I feel a lot more confident and hopeful about the future.
by Renee B
XXX.XXX.46.84
I was confident that they were using the latest treatment methods. As soon as I walked through the door, I was immediately greeted by the friendly staff. They went out of their way to make me feel special and appreciated. The staff really knows what they're doing, and they know a lot about the company they work for. They're able to answer most of my questions, and the only ones they don't are the ones they need their boss's approval for. The waiting area here is extremely spacious. There is never overcrowding and everything is spaced appropriately. They always make an extra effort to make me feel respected and attended to. They always listen to every question or concern I may have.
by Cary
XXX.XXX.103.196
How would you compare this senior care facility to other senior care facilities you have visited?
Not the worst, but certainly not the best
Did this senior care facility use current and safe equipment?
Fairly Current
Was this senior care facility's staff friendly?
They were decent
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Does this provider listen to your concerns and respond respectfully?
Mostly
by Anonymous
XXX.XXX.128.238
Their staff is the most friendly, welcoming staff I've ever dealt with. They are so warm and professional, and make the whole experience that much better. They made the extra effort to make sure every question and concern I had was addressed. They offer the best pricing I've ever seen. I couldn't believe how little I ended up having to pay. I never had to doubt their qualifications. They made their credentials completely obvious, which made me feel a lot safer. I will absolutely return. I had an amazing experience, and they were by far the best I've ever seen.

My grandmother Olean Waites, and my friend Thelmarie Johnson, and my friend Loving Marshall, and my friend Joe when Joann Start was there.
by Glen Waites
XXX.XXX.218.240
Did this provider rush your appointment?
Yes, I felt like an annoyance!
by Anonymous
XXX.XXX.189.169