The Lakes

The Lakes
The Lakes 5701 W Britton Rd
Oklahoma City, OK 73132

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Consumer Feedback

(19 Reviews)
Service
3.5 star average for Service
Environment
4 star average for Environment
Expertise
3 star average for Expertise
Staff
3.5 star average for Staff
Recommended
3.5 star average for Recommended
Value
3 star average for Value
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Fairly Easy
Are you going to visit this provider again?
Sure
by Thomas Hanna
XXX.XXX.112.149
The staff is friendly enough upon initial contact, but they lack follow-through with everything. The food is HORRIBLE and I honestly don't think my dogs would eat it. They don't listen to their residents as far as their own abilities to do things, and they take clothing to be laundered when they're not supposed to do so, and then it is lost.
by R Wall
XXX.XXX.3.49
Were the restrooms well-stocked at this provider's office?
Sometimes, but most of the time they aren't
by Anonymous
XXX.XXX.13.60
Would you refer this provider to a family or friend?
Yes
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
Was this provider willing to stay open late to accomodate your needs?
Yes, they've stayed open late when I've needed help
by Anonymous
XXX.XXX.44.138
Does this provider treat their staff well?
Yes, they treat their staff with respect
Was there annoying music playing while you waited or during your visit?
No, if they had music on it was very soothing
Are you going to visit this provider again?
If I need to, I'll return
by Anonymous
XXX.XXX.197.99
The staff must have not been trained very well. Almost every time I would ask them a question, they'd refer me to their boss or someone else. They barely gave me any information at all. I'm going to have to do my own research to get my questions answered. It is impossible to get an appointment at their office. They are always booked and have a long waiting list. It's shocking how little they seem to care about customer service. From my experience It appears as if customers are never put first here. The staff is incredibly rude and seem to care more about themselves. They made no attempt to follow up with me after my appointment. It isn't a big deal, but it does say something about the overall atmosphere of the office.
by Disappointed
XXX.XXX.10.96
Was this provider argumentative or easily angered?
No, they were very calm and understanding
Did this provider thoroughly explain the risks and benefits of your treatment?
They were explained, but not thoroughly
Does this provider use current and safe equipment?
Yes
by Anonymous
XXX.XXX.244.40
Did you feel safe in this provider's care?
Absolutely Not!
Did this provider ever take personal phone calls while in the appointment room with you?
Yes, they could have waited
by Anonymous
XXX.XXX.52.218
Did this provider show attention to detail?
Absolutely! They are always very careful and meticulous
by Anonymous
XXX.XXX.48.212