River Pointe Rehabilitation & Health Care Center

River Pointe Rehabilitation & Health Care Center
River Pointe Rehabilitation & Health Care Center 4142 Bonney Rd
Virginia Beach, VA 23452

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Consumer Feedback

(15 Reviews)
Service
2.5 star average for Service
Environment
3 star average for Environment
Expertise
2 star average for Expertise
Staff
3.5 star average for Staff
Recommended
2 star average for Recommended
Value
1 star average for Value
I was disappointed that their staff didn't seem to respect them very much. They weren't disrespectful but I could tell they didn't have a very good relationship. Their equipment appeared to be old and out of date. I wouldn't trust them to care for my loved one after I saw first hand how unsafe their facility is. When comparing them to others in their field, I would say they are by far the worst I have ever seen. I will never return. I was never able to relax during my appointment. I was on edge the whole time.
by seenthelight3
XXX.XXX.205.101
When comparing them to others in their field, I would say they are by far the worst I have ever seen. I will never return. Everything I told them seemed to go in one ear and out the other. I didn't feel like they cared about what I had to say at all. I plan on telling everyone I know about how terrible this nursing home is. I wouldn't recommend this place to my worst enemy. They didn't tell me anything about my treatment options. I left feeling very confused and frustrated.
by mizumi miyaki
XXX.XXX.164.57
There was not one staff member that even acted like they cared. Their favorite statement is "It's not my job". They left bedside commodes full most of the day and one day my brother layed in his bed for 3 hr without bed linen. They took the linen off and never came back to remake the bed. They fussed at him for being incontinent. I am very disappointed in this facility. If you ask a question, they act as if you are bothering them. Find another facility if you care about your loved one!
by rn4jsus
XXX.XXX.175.177
They definitely didn't have enough staff members on hand. It seemed like one person was trying to do everything, and I ended up waiting for a very long time. I had a hard time bearing the cologne they were wearing, it didn't smell very good at all. It wasn't the worst I've ever smelled, but it definitely wasn't the best. I have never seen a coupon for this provider, nor do they ever have specials or promotions going on. I don't think they like to help people save money. I don't feel like I can count on them to work with me until they find a solution for my situation. They always seem like they're going to give up on me. They made sure that their qualifications were obvious. I was confident that I was under the care of a professional.
by vbfryer
XXX.XXX.11.251
Did this provider use excessive foul language?
Definitely! I was shocked and horrified!
Did this provider show attention to detail?
Definitely not. They were unaware of my situation, even though they had my information
Did this provider have reasonable prices?
Not at all, they were ridiculous!
Did you experience unnecessary pain during your visit?
Yes, I was in agony!
Does this provider have a good professional reputation within your community?
Absolutely not, they are not trustworthy at all
by anthonycarroll
XXX.XXX.49.154
Did this provider prominently display their diplomas or business license?
No, I never saw one
Does this provider have a good professional reputation within your community?
Absolutely not, they are not trustworthy at all
Did this provider answer all of your questions?
No, I left confused and frustrated
Does this provider have helpful information available online?
No, just a basic listings page
Was it clear that this provider takes pride in the appearance of his/her office?
Absolutely not, the office was disgusting
by Anonymous
XXX.XXX.250.197
Does this provider remember you by name?
No, and they don't make an effort to even try
Does this provider adhere to the customer is always right policy?
Absolutely not!! They never listen to customers complaints and argue with them
Did this provider answer all of your questions?
No, I left confused and frustrated
How would you compare this provider to others in his/her field that you have visited?
The worst I have seen
Did you leave the office feeling satisfied with your visit?
No, I left with more problems than I came with!
by Barbara
XXX.XXX.125.118
Does this provider maintain a professional appearance?
Absolutely Not! He/She always looks like a slob.
Were you able to relax during your appointment?
No, I was on edge
Does this provider always put the customer first?
Definitely not. They seem to care more about themselves
by Anonymous
XXX.XXX.142.223
Would you refer this provider to a family or friend?
No, If I had known how terrible they were I never would have gone.
Does this provider welcome questions?
Not at all. They ignored my questions
Did this provider seem irritated to be working with you?
Definitely, they seemed irritated to work with anyone
Did this provider prominently display their diplomas or business license?
No, I never saw one
Are you confident that this provider will continue working with you until a solution is reached?
Not at all, I feel like they're constantly ready to give up on me
by lbb
XXX.XXX.251.197
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
Does this provider welcome questions?
Absolutely! They are happy to answer all of my questions
Did this provider ever postpone your appointment?
No, they never postpone my appointment
Did this provider rush your appointment?
No
Were the restrooms well-stocked at this provider's office?
Yes, they were well-stocked
by Anonymous
XXX.XXX.188.207