I was recently discharged from River Pointe and I have to say it was a pretty awesome experience. I have 15 years of nursing experience of my own. My first night there I met a great nurse named Mary and she made me feel very welcomed and was so nice. Each nurse I had was always happy and smiling. No one really wants to be in a rehab facility and the staff made me happy and laugh when I was feeling down at times. I had a wound that was kept nice and clean by several nurses, but Tracey the wound care nurse got my wound to close and I can't say how much I appreciate that. I could list so many staff members that were very professionally and made my experience a good one. The DON Shannon is awesome! She took time to really listen to me and I could tell she really cared about me as an individual not just another patient. I would recommend River Pointe to anyone who is needing rehab and definitely recommend for wound care. I hope I don't need to go back, but if I do I would go back there.
I was disappointed that their staff didn't seem to respect them very much. They weren't disrespectful but I could tell they didn't have a very good relationship. Their equipment appeared to be old and out of date. I wouldn't trust them to care for my loved one after I saw first hand how unsafe their facility is. When comparing them to others in their field, I would say they are by far the worst I have ever seen. I will never return. I was never able to relax during my appointment. I was on edge the whole time.
When comparing them to others in their field, I would say they are by far the worst I have ever seen. I will never return. Everything I told them seemed to go in one ear and out the other. I didn't feel like they cared about what I had to say at all. I plan on telling everyone I know about how terrible this nursing home is. I wouldn't recommend this place to my worst enemy. They didn't tell me anything about my treatment options. I left feeling very confused and frustrated.
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