River Pointe Rehabilitation & Health Care Center

River Pointe Rehabilitation & Health Care Center
River Pointe Rehabilitation & Health Care Center 4142 Bonney Rd
Virginia Beach, VA 23452

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Consumer Feedback

(15 Reviews)
Service
2.5 star average for Service
Environment
3 star average for Environment
Expertise
2 star average for Expertise
Staff
3.5 star average for Staff
Recommended
2 star average for Recommended
Value
1 star average for Value
I was completely shocked at the amount of foul language they used. It was very inconsiderate and impolite. They either didn't read my information or didn't pay any attention to it. Even though they had my information right in front of them, I kept having to explain it to them and remind them why I was there. Their prices were not fair at all. They were extremely overpriced and I felt ripped off. I was in a lot of pain during my visit that I feel could have definitely been avoided if they had been more careful. They definitely don't have a good professional reputation within my community. Everyone knows they're not trustworthy at all.
by anthonycarroll
XXX.XXX.49.154
Did this provider prominently display their diplomas or business license?
No, I never saw one
Does this provider have a good professional reputation within your community?
Absolutely not, they are not trustworthy at all
Did this provider answer all of your questions?
No, I left confused and frustrated
Does this provider have helpful information available online?
No, just a basic listings page
Was it clear that this provider takes pride in the appearance of his/her office?
Absolutely not, the office was disgusting
by Anonymous
XXX.XXX.250.197
It doesn't matter how many times I come here, they just cannot seem to remember my name and they make no effort to even try. I'd rather go to someone else who might actually appreciate my loyalty and business. Just a warning, they do not adhere to the customer is always right policy no matter what the situation is. They never listen to customers complaints and argue with them instead of trying to correct the situation. That's just bad business. They barely gave me any information at all. I'm going to have to do my own research to get my questions answered. When comparing them to others in their field, I would say they are by far the worst I have ever seen. I will never return. I feel like my appointment was pointless. None of my questions were answered, nothing was accomplished, and I felt worse when I left.
by Barbara
XXX.XXX.125.118
Does this provider maintain a professional appearance?
Absolutely Not! He/She always looks like a slob.
Were you able to relax during your appointment?
No, I was on edge
Does this provider always put the customer first?
Definitely not. They seem to care more about themselves
by Anonymous
XXX.XXX.142.223
I would never refer any of my family and friends to go here. If I had know how terrible they were I never would have gone. I was very surprised that they didn't want to answer my questions at all. In fact, they just ignored all of my questions. They seemed like they were extremely irritated to be at work, and that they couldn't wait for me to leave. They didn't seem to want to help anyone. They didn't display their qualifications. It made me nervous. I don't feel like I can count on them to work with me until they find a solution for my situation. They always seem like they're going to give up on me.
by lbb
XXX.XXX.251.197
I was disappointed that their staff didn't seem to respect them very much. They weren't disrespectful but I could tell they didn't have a very good relationship. Their equipment appeared to be old and out of date. I wouldn't trust them to care for my loved one after I saw first hand how unsafe their facility is. When comparing them to others in their field, I would say they are by far the worst I have ever seen. I will never return. I was never able to relax during my appointment. I was on edge the whole time.
by seenthelight3
XXX.XXX.205.101
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
Does this provider welcome questions?
Absolutely! They are happy to answer all of my questions
Did this provider ever postpone your appointment?
No, they never postpone my appointment
Did this provider rush your appointment?
No
Were the restrooms well-stocked at this provider's office?
Yes, they were well-stocked
by Anonymous
XXX.XXX.188.207
They paid close attention to me and all of my questions were answered. Their staff is very friendly and professional. I was very satisfied with my visit. They were helpful and I left feeling encouraged. The office was very easy to locate. I didn't have any trouble finding it at all. I'll definitely be going back. I didn't have a bad experience.
by Cher425
XXX.XXX.64.110
When comparing them to others in their field, I would say they are by far the worst I have ever seen. I will never return. Everything I told them seemed to go in one ear and out the other. I didn't feel like they cared about what I had to say at all. I plan on telling everyone I know about how terrible this nursing home is. I wouldn't recommend this place to my worst enemy. They didn't tell me anything about my treatment options. I left feeling very confused and frustrated.
by mizumi miyaki
XXX.XXX.164.57
Does this provider promptly return your phone calls?
No, I have to wait weeks before I hear back
by Anonymous
XXX.XXX.93.79