Was this provider sympathetic to your situation?
Kind of, but I they could have been more understanding
Did this provider rush your appointment?
Not too much, but somewhat
Does this provider have helpful information available online?
No, just a basic listings page
November 06, 2013
What a horrendous place.
Overall, they treated my loved one like a vegetable -- it is not a hopeful place, which you think it would be since it specializes in rehab, supposedly. Ignored call lights for an hour every day. Loved one developed bed sores and infections. Flies everywhere. Carpet filthy. Rooms tiny. I will say that most staff was nice, but always overworked (16 hour shifts). When the state came, suddenly they were fully staffed (got paid an incentive to come in/stay) and did our every whim. What a joke.
If you have a choice, don't send your loved one here. We regretted it and got them out as fast as we could.
October 02, 2013
This facility has really tried to help my mother. They work hard at scheduling special activities appropriate for a brain injured person. They have special programming and a therapy department that tries all areas before giving up. My mom was very low functioning, but did make progress and now will go to a board and care!! THANK YOU!!
August 19, 2013
This facility intends to become a premier TBI facility. They say this knowing that they already treat many TBI residents and are not doing a complete job. They have discontinued restorative program so as to demote long time restorative aides working at their facility. Same goes for their TMA's....they no longer have any. Our family member has been at this facility for many years and we have seen management totally screw the residents and employees, simply to assure that they make money. I can not give zero stars so I give half a star. The sad part is that many employees try to do a good job, but are continually left with no help, short staff, etc. The DON seems unqualified and takes out frustrations on staff members.
February 21, 2013
As a rehab resident for 2 and 1/2 weeks, I know firsthand how bad this place is. I received 1 shower the whole time I was there, fell out of a wheelchair in my room screaming for help for 30 minutes, got a GI infection, and became dehydrated. I've heard SO many other bad thing that I won't bother getting into. All because they don't bother to hire enough staff, and the staff they do hire, just don't care. For me, it truly has earned the name Red Wing Hell Center.
January 03, 2013
They made sure every single question I had was answered, and are always available if I think of any more questions I want answered. Their staff is the most friendly, welcoming staff I've ever dealt with. They are so warm and professional, and make the whole experience that much better. I was very satisfied with my visit. They were helpful and I left feeling encouraged.
July 18, 2012
Did this provider promise services he/she couldn't provide?
A few, but not too many
Does this provider give unbiased advice?
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
Were you able to get answers to simple questions from this provider without scheduling an appointment?
December 28, 2011
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
December 12, 2011
This nursing facility is dirty and careless. Staff works short a majority of the time, which provides even less time for proper resident cares. Residents tend to sit or lay in bed without being repositioned or toileted on time which in turn causes more pressure ulcers and incontinence. As a visitor at Red Wind Health Center I was very disappointed with the care my loved one has been receiving. When I called and asked to speak to the supervisor I was on hold for 20 minutes and was then disconnected.
by M. Mensing
July 09, 2011
Does this provider treat every client equally?
Not at all, they only make time for their favorite clients
Were the staff members able to answer your questions?
The staff didn't seem to know very much, they couldn't ever answer my questions
Has this provider ever cancelled your appointment on you last minute?
No, they didn't cancel on me last minute
May 15, 2011