Red Wing Health Center

Red Wing Health Center
Red Wing Health Center 1412 W 4th St
Red Wing, MN 55066

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Consumer Feedback

(14 Reviews)
Service
3.5 star average for Service
Environment
4 star average for Environment
Expertise
2 star average for Expertise
Staff
3 star average for Staff
Recommended
4.5 star average for Recommended
Value
3.5 star average for Value
Did this nursing home answer all of your questions?
No, I left confused and frustrated
Was this provider's staff friendly?
Friendly Enough
Does this provider remember you by name?
Sometimes, but not always
Did you have to wait long after you arrived for your appointment?
Yes, I had to wait quite a while
Did the staff make you feel uncomfortable when you called with questions or concerns?
Yes, they made me feel like I shouldn't have called
by Anonymous
XXX.XXX.173.62
My husband of only 4 months has TBI and was supposed to have 24-hour per day care. He is and was left to do whatever he wanted and was left by himself most of the time. I was just informed last night that he and another patient were caught kissing each other. Why was that allowed to happen? Obviously, the patients are not watched 24 hours per day! My husband, Loo Sargent, also reported that he fell in the bathroom and was forced to try and pull himself up between the toilet and the wall. I called the staff to report it immediately and they did not believe that he had actually fallen. Thank God that I gave him a cell phone so that he was able to call myself and his daughter and let us know that he had fallen. Then, they proceeded to take the phone away from him and send it home with me. I guess the staff doesn't want him reporting anything that goes on there!
by Joni Sargent
XXX.XXX.119.196
Does this provider always put the customer first?
Definitely not. They seem to care more about themselves
by Anonymous
XXX.XXX.130.203
Was this provider sympathetic to your situation?
Kind of, but I they could have been more understanding
Did this provider rush your appointment?
Not too much, but somewhat
Does this provider have helpful information available online?
No, just a basic listings page
by Anonymous
XXX.XXX.186.247
What a horrendous place. Overall, they treated my loved one like a vegetable -- it is not a hopeful place, which you think it would be since it specializes in rehab, supposedly. Ignored call lights for an hour every day. Loved one developed bed sores and infections. Flies everywhere. Carpet filthy. Rooms tiny. I will say that most staff was nice, but always overworked (16 hour shifts). When the state came, suddenly they were fully staffed (got paid an incentive to come in/stay) and did our every whim. What a joke. If you have a choice, don't send your loved one here. We regretted it and got them out as fast as we could.
by Mere
XXX.XXX.85.123
This facility has really tried to help my mother. They work hard at scheduling special activities appropriate for a brain injured person. They have special programming and a therapy department that tries all areas before giving up. My mom was very low functioning, but did make progress and now will go to a board and care!! THANK YOU!!
by Mary
XXX.XXX.188.232
This facility intends to become a premier TBI facility. They say this knowing that they already treat many TBI residents and are not doing a complete job. They have discontinued restorative program so as to demote long time restorative aides working at their facility. Same goes for their TMA's....they no longer have any. Our family member has been at this facility for many years and we have seen management totally screw the residents and employees, simply to assure that they make money. I can not give zero stars so I give half a star. The sad part is that many employees try to do a good job, but are continually left with no help, short staff, etc. The DON seems unqualified and takes out frustrations on staff members.
by anonymous
XXX.XXX.14.52
As a rehab resident for 2 and 1/2 weeks, I know firsthand how bad this place is. I received 1 shower the whole time I was there, fell out of a wheelchair in my room screaming for help for 30 minutes, got a GI infection, and became dehydrated. I've heard SO many other bad thing that I won't bother getting into. All because they don't bother to hire enough staff, and the staff they do hire, just don't care. For me, it truly has earned the name Red Wing Hell Center.
by Greg
XXX.XXX.82.18
They made sure every single question I had was answered, and are always available if I think of any more questions I want answered. Their staff is the most friendly, welcoming staff I've ever dealt with. They are so warm and professional, and make the whole experience that much better. I was very satisfied with my visit. They were helpful and I left feeling encouraged.
by Anonymous
XXX.XXX.12.18
Did this provider promise services he/she couldn't provide?
A few, but not too many
Does this provider give unbiased advice?
Yes
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Yes
by Anonymous
XXX.XXX.207.19