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New London Rehabilitation & Care

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New London Rehabilitation & Care
New London Rehabilitation & Care
(11 Reviews)
> Get Phone Number & Directions
88 Clark Ln Waterford, CT 06385
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Consumer Feedback

(11 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
3.5 star average for Expertise
Staff
3.5 star average for Staff
Recommended
4 star average for Recommended
Value
2 star average for Value
Beware of sending your loved ones here --- a sincere message from a Current Resident. Recently suffered food poisoning at New London Rehab, and prior to that found foreign objects in my food. The nurses for the most part are rude, and could care less if you died unless it's on their shift. Insult patients on Medicaid.

Also, beware of your belongings. I had $631 stolen from my wallet a few months back while I was asleep in my room. Underpaid staff frequently goes through your drawers and belongings.

E-mail me at tony42find2@aol.com for further details.
by Anthony Szlosek xxx.xxx.225.75
March 26, 2019
Not only are the staff rude and ignore you half the time, they also don't seem to care at all for their clients. Now, there are a few nurses who go above expectations, but when they aren't there you can expect your loved one to get no attention. I've seen the nurses just leave food next to the bed of someone who can't feed themselves, not even cutting it up or offering to help. You know when someone with memory loss who never swears can remember and call a nurse a b****, then something's wrong. If you have other options, please look into them.
by Kathleen Marie xxx.xxx.195.107
December 17, 2015
This facility is very large and many staff come through-no one seems to have any updated information about the status of your loved one. When you ask questions you receive a cold, rude tone of voice as if you were inconviencing them. Two concerning situations I witnessed while visiting the facility: the patient received medication in the wrong form and was told in a threatening tone "if you don't take your medicine I will tell your doctor and it will not be good." Secondly, on several occasions, food was cold at the bedside when it was medically noted patient could not feed self. We were so discouraged moved to another facility, much smaller, and not as pleasing to the eye but with wonderful, well informed staff.
by Discouraged xxx.xxx.228.26
December 28, 2014
Were you able to get all of your questions answered while you were at this senior care facility?
Yes
Was it easy to find parking at this senior care facility?
Yes, it was convenient
Would you recommend this senior care facility to others?
If I Had To
Was this senior care facility's staff friendly?
Yes, they went above and beyond
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
They would never do that! Their full attention is always on me.
by Anonymous xxx.xxx.143.183
May 29, 2014
Does this provider maintain a professional appearance?
Absolutely! You can tell that he/she really makes an effort to look professional
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
Does this provider have helpful information available online?
Yes
Did this provider promise services he/she couldn't provide?
Not at all! They exceeded my expectations
Are you going to visit this provider again?
Without a doubt!
by Mrs. Smith xxx.xxx.91.72
October 16, 2013
Was this provider's office easy to locate?
I got lost, but eventually found it
Did you have to wait long after you arrived for your appointment?
No, I didn't have to wait very long
by Anonymous xxx.xxx.58.4
January 23, 2013
Does this provider maintain a professional appearance?
No, he/she did not appear to care very much
Does this provider use current and safe equipment?
Fairly current
Was this provider's staff friendly?
No, they were rude
Was this provider's office easy to locate?
Fairly Easy
Did this provider leave you unattended for an extended period of time?
Yes, I was completely ignored for a long time!
by Me xxx.xxx.249.222
November 29, 2012
Was the waiting area spacious?
Yes, extremely spacious
Did this provider promise services he/she couldn't provide?
No, they were able to provide everything they said they would
Would you refer this provider to a family or friend?
Yes
Does this provider always put the customer first?
Yes, they always put customers first
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
by Anonymous xxx.xxx.148.226
October 04, 2012
Did this provider answer all of your questions?
Some were answered
Was this provider's staff friendly?
Friendly Enough
Did you leave the office feeling satisfied with your visit?
Not satisfied, but not unhappy
by Anonymous xxx.xxx.251.177
August 19, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Sure
by Anonymous xxx.xxx.66.43
June 07, 2012
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Map and Directions
88 Clark Ln, Waterford, CT 06385