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Manchester Manor Inc

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Manchester Manor Inc
Manchester Manor Inc
(10 Reviews)
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385 W Center St Manchester, CT 06040
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Consumer Feedback

(10 Reviews)
Service
3.5 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Staff
4 star average for Staff
Recommended
4.5 star average for Recommended
I noticed a real lack of moral. The staff were wonderful, but it was very obvious that the administor does not have any regard for his staff. Plastic smile with lip service, but little else
by jane's family xxx.xxx.9.80
January 30, 2016
Staff were unprofessional and incompetent. After being discharged from a local hospital the resident arrived for rehab services in the evening. The patient was mainly there for rehab and a concern for falling in the home after being newly diagnosed with metastatic cancer to the brain. At 1000p on day of admission to Manchester manor the family was told they "did not have his medication". When family asked to speak to the nursing supervisor she was rude and condescending stating that his medication was "not life or death". After pleading for the nursing supervisor to look into getting the medication the family was told “great news we have the decadron! The treating nurse did not realize it was also called dexamethasone!” Obviously, this did not build confidence.
The nurses aids were on a 1:15 ratio and were not able to keep up with the demands of the call bells. The bed alarm was not turned on and when family inquired they were told the batteries were dead and it would take "several hours" to replace. Even after alerting the nursing supervisor it took 3 hours to replace bed alarm.
Despite talking to the soical worker and reviewing the needs of applying for disability and looking for assistance with this process on day of admission, the social worker the following day had no knowledge of any conversations.
The lack of communication and coordination was abysmal. The patients daily oncology appointments were faxed to the facility before arriving with W2 and med list, as well as hand delivered to the nurse treating the patient and to the nursing supervisor. Another copy was placed in the patients room for reminders. Despite all of these attempts to communicate his schedule the treating nurse had no knowledge he would be leaving for an appointment. Her response, "well i hope you can still get physical therapy today".
Several members of my family are in the health care profession and found the communication and just plain lack of empathy and compassion towards our terminally ill family member unlawful. This facility is NOT a good fit for ANYONE looking for intermediate level care. I urge you to look at other facilities.
by Nicole M xxx.xxx.27.226
July 28, 2015
Would you recommend this senior care facility to others?
I Already Have
Were you able to get all of your questions answered while you were at this senior care facility?
Every question I had was answered thoroughly
Was this senior care facility's staff friendly?
Yes, they went above and beyond
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
No, they've never taken personal calls with me
Was this senior care facility clean?
Yes everything was neat and sterile
by Anonymous xxx.xxx.111.49
June 02, 2014
They are attentive, efficient and indeed have the patient's interests foremost. They are clean, the meals nutritious and compared to other nursing homes in the State, they are one of the BEST!!!
by Anne xxx.xxx.12.30
June 25, 2013
Did this provider seem well-trained and experienced?
Absolutely, they were an expert!
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was it easy to make an appointment with this provider?
Yes! It was effortless!
Is this provider willing to pursue advice from other providers when necessary?
Absolutely! They aren't arrogant at all and are more than willing to pursue advice when necessary
Were the restrooms well-stocked at this provider's office?
Yes, they had everything you could possibly need!
by Anonymous xxx.xxx.188.196
June 11, 2013
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
Does this provider use current and safe equipment?
Yes
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
Was it easy to find parking at this provider's office?
Yes, it was convenient
Was this provider argumentative or easily angered?
No, they were very calm and understanding
by Anonymous xxx.xxx.43.14
May 12, 2013
Was this provider's staff friendly?
Friendly Enough
Does this provider always take that extra step to make you feel special?
Never, I've been going here forever and they can't even remember my name
by Anonymous xxx.xxx.176.34
April 13, 2013
Would you refer this provider to a family or friend?
Yes
Did this provider listen to your input and concerns?
Yes
Did this provider seem up-to-date with the current advancements in their field?
Yes
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Was it easy to make an appointment with this provider?
Yes
by anne xxx.xxx.12.30
January 13, 2013
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
by Anonymous xxx.xxx.201.164
August 02, 2012
Did you experience unnecessary pain during your visit?
No
by Anonymous
September 05, 2011
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Map and Directions
385 W Center St, Manchester, CT 06040