Laurel Heights Home for the Elderly
208 W 12th St
London, KY 40743
Phone: (606) 864-4155
Based on 7 Surveys
Community Feedback
By Anonymous
XXX.XXX.79.118
Does this provider treat every client equally?
Definitely, they make everyone feel equally respected and cared for
Are you going to visit this provider again?
Without a doubt!
Did this provider promise services he/she couldn't provide?
Not at all! They exceeded my expectations
Did you have to wait long after you arrived for your appointment?
No, they were ready for me right after I arrived.
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Absolutely! I'm always able to get my questions answered over the phone right away!
By Anonymous
XXX.XXX.180.3
They answered most of my questions but I could have used more information. Their staff was friendly enough, but they didn't go out of their way to help me. I was very satisfied with my visit. They were helpful and I left feeling encouraged. The office was easy enough to find. I'll definitely be going back. I didn't have a bad experience.
By Anonymous
XXX.XXX.78.155
Is this business handicap-accessible?
Yes, but it seemed extremely out-of-date
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
By Anonymous
XXX.XXX.28.68
Was this provider's office too cold?
No, it was fine
Are you going to visit this provider again?
Without a doubt!
Does this provider always put the customer first?
Yes, they always put customers first
Is this provider easy to reach in an emergency?
Yes, they answered my call right away
Did this provider rush your appointment?
No
By Anonymous
XXX.XXX.254.56
Did this provider seem well-trained and experienced?
Absolutely, they were an expert!
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
By Anonymous
XXX.XXX.226.26
Did this provider promise services he/she couldn't provide?
No, they were able to provide everything they said they would
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
Is this provider's business conveniently located?
Yes, it is very conveniently located
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
Did this provider seem irritated to be working with you?
No, they were polite
By
pearl richardson
XXX.XXX.134.85
They were very qualified and knowledgeable. I could tell that they've been doing their job well for quite a while. They paid close attention to me and all of my questions were answered. It is so refreshing to see a provider that you can tell truly cares about their appearance. They strive to maintain a professional appearance and look their best at all times. They've answered a couple of my questions over the phone, but most of the time I have to schedule an appointment. They told me a little bit about my treatments' risks and benefits, but I still didn't feel like I knew as much as I wanted to know.
