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Heritage Shadyside

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Heritage Shadyside
Heritage Shadyside
(18 Reviews)
5701 Phillips Ave Pittsburgh, PA 15217
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Consumer Feedback

(18 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
4 star average for Expertise
Staff
4 star average for Staff
Recommended
4 star average for Recommended
Value
3 star average for Value
They did nothing to help my father. In fact, they ignored major issues to the point that the day after his discharge, his PCP sent him to the hospital for sever dehydration and malnutrition. Do not put your loved ones here. On the surface the staff seems caring, but except for a couple of good ones, they are just going through the motions and don't really care. It was next to impossible to talk to someone about what was going on with my father. They seems only interested in getting their Medicare money and not about him.
by pmb xxx.xxx.186.164
December 09, 2014
Did the staff at this senior care facility use excessive foul language?
No
by Anonymous xxx.xxx.3.140
July 02, 2014
Was this senior care facility's staff friendly?
Yes
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
No, they've never taken personal calls with me
Would you recommend this senior care facility to others?
Yes
Did this senior care facility use current and safe equipment?
Yes
Was this senior care facility easy to locate?
Fairly Easy
by Anonymous xxx.xxx.146.76
June 01, 2014
Did the staff at this senior care facility use excessive foul language?
No
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
No, they've never taken personal calls with me
Did this senior care facility prominently display their credentials or business license?
Yes
Was this senior care facility's staff friendly?
Yes
Was this senior care facility easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous xxx.xxx.49.166
April 30, 2014
Were you able to get all of your questions answered while you were at this senior care facility?
Yes
Was this senior care facility's staff friendly?
Yes
Was this senior care facility easy to locate?
Fairly Easy
Does this provider maintain a professional appearance?
Absolutely
Does this provider have a good professional reputation within your community?
Definitely
by Anonymous xxx.xxx.115.35
April 16, 2014
Did the staff at this senior care facility use excessive foul language?
Not at all! They are always respectful and courteous!
Did this senior care facility use current and safe equipment?
Yes, the equipment is very advanced!
Was this senior care facility easy to locate?
Absolutely! It couldn't have been easier!
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
No, they've never taken personal calls with me
Was this senior care facility's staff friendly?
Yes
by Anonymous xxx.xxx.106.96
April 03, 2014
How would you compare this provider to others in his/her field that you have visited?
There is no comparison!
Was this provider's office clean?
Yes! I was amazed at how clean it was!
Was it easy to find parking at this provider's office?
Extremely easy, and close to the entrance
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
by Anonymous xxx.xxx.239.153
September 18, 2013
Do you feel that you could have received better service somewhere else?
Yes! I know that I would have gotten better service anywhere else!
Did this provider wear an obnoxious cologne?
Definitely! I could hardly stand to be in the room
Did the staff make you feel uncomfortable when you called with questions or concerns?
No, they didn't make me feel uncomfortable
by Anonymous xxx.xxx.103.83
May 18, 2013
Did this provider answer all of your questions?
Some were answered
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Fairly Easy
by Anonymous xxx.xxx.25.114
August 06, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
No, they were rude
by Anonymous xxx.xxx.185.254
July 14, 2012
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Map and Directions
5701 Phillips Ave, Pittsburgh, PA 15217