Hebert's Nursing Home Inc

Hebert's Nursing Home Inc
Hebert's Nursing Home Inc 180 Log Rd Smithfield, RI 02917
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Consumer Feedback

(25 Reviews)
Service
3 star average for Service
Environment
4 star average for Environment
Expertise
3.5 star average for Expertise
Staff
3.5 star average for Staff
Recommended
3.5 star average for Recommended
Value
1 star average for Value
My close friend was at Hebert for about a year..the staff is pretty good..I must say though it did smell in there a few times. I really think they need more janitors/cleaning staff....I will say that things get stolen in there ALL THE TIME...I'm sure it's the cna workers or night shift workers..I can't tell you how many times I bought items and they were stolen and everyone is so dumb founded. That is the worst complaint I have. I don't know why the employees are not searched when they leave...It's really disgusting.
I'm surprised by the negativity of several of the anonymous posts. Hebert is where my 96 year old mother lives following a stroke one year ago. I chose the facility because of proximity to my home, where my mother had been also been living. The staff is very attentive and caring. It's clean and warmly decorated. Yes, of course I wish there were more private rooms, additional equipment, and more staff -- but they do a good job with very physically demanding patients. My mother is happy and well cared for. When I've had suggestions, staff has been willing to listen, and I've seen immediate results.
Did this provider seem up-to-date with the current advancements in their field?
They seemed to know enough
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Was this provider's office too cold?
No, it was fine
Did you leave the office feeling satisfied with your visit?
Yes
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
Does this provider use current and safe equipment?
Yes
Is this business handicap-accessible?
Yes, but it seemed extremely out-of-date
Did they follow up with you after your appointment?
No, but they said they were going to!
Did this provider seem irritated to be working with you?
Somewhat, they could have been kinder
Does this provider use current and safe equipment?
No; the equipment needs to be updated
Does this provider always put the customer first?
No, putting customers first doesn't really seem to be a priority to them
Did you have to wait long after you arrived for your appointment?
Yes, I had to wait forever.
Was this provider argumentative or easily angered?
Somewhat, they didn't want to listen to almost anything I said
Did this provider seem irritated to be working with you?
Definitely, they seemed irritated to work with anyone
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
Does this provider adhere to the customer is always right policy?
Absolutely not!! They never listen to customers complaints and argue with them
Does this provider treat every client equally?
Not at all, they only make time for their favorite clients
Does this provider remember you and your circumstances at every appointment?
Absolutely not! I constantly have to repeat and re-explain my situation!
Did this provider have an entertaining selection of waiting room magazines?
Not at all! They were boring and outdated
Did this provider prominently display their diplomas or business license?
Not very well. I had to really look for it before I found it.
Was this provider's office clean?
No, I didn't feel comfortable at all
How can this place have a 4 star review. There have been so many disturbing things and it should be closed down. They have had a bed bug infestation, the air conditioning hasn't been working well, not enough staff, a whole weekend with no hot water, problems with sanitary drinking water, a nurse who was in trouble with the health department for abusing drugs, and the food is cheap and there is not enough of it. The place is dirty and often smells bad. The patients are afraid to speak up because no one listens to them. Why is the Health Department not fixing this place. Jobs are hard to find these days and people put up with a lot just to hang on to a job.
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
The staff and nurses took very good care of my grandfather during the last few weeks of his life. Could not of asked for a more compassionate, caring group of nurses.
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