Gateway Nursing Center

Gateway Nursing Center
Gateway Nursing Center 2030 Harper Ave NW Lenoir, NC 28645
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Consumer Feedback

(19 Reviews)
Service
3 star average for Service
Environment
3 star average for Environment
Expertise
3 star average for Expertise
Staff
3 star average for Staff
Recommended
3.5 star average for Recommended
Value
3.5 star average for Value
I was simply amazed that my friend did so well in your facility. The staff treated him with such care that it surprised me. The people in the rehabilitation department did an excellent job with his therapy. The CNA's on his hall made it a comfortable enviroment to visit him in. His total stay was a pleasant surprise and a resounding success! I would like to thank the management and staff for all of their hard work and their part in his recovery. I would highly recommend this facility to anyone!
Smells of pee as soon as you walk through the doors. None of the staff knows anything about sterilizing anything. Patients are so drugged up they can't talk to family members. If you try to get transferred, good luck. You are treated very badly if you even talk about getting out of there. You can ring for a nurse and they may come in about an hour to see what you want. When and if you get food it is cold and nasty. Tammy (social worker) is horrible. Not a nice place. Don't send anyone there !!!
I wouldn't even give it a one star. It is the most horrible place I have ever seen in my life.
Was this senior care facility clean?
It was satisfactory
Was this senior care facility's staff friendly?
They were decent
Did this senior care facility prominently display their credentials or business license?
Yes
Does the staff at this senior care facility always take that extra step to make you feel special?
Yes, I always enjoy my appointments
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
No, they've never taken personal calls with me
Was this senior care facility's staff friendly?
They were decent
Did this senior care facility use current and safe equipment?
Fairly Current
Would you recommend this senior care facility to others?
No
Was it easy to find parking at this senior care facility?
No, I had to look for a parking spot for a long time
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I was so disappointed, when I visited a patient the sheet was off the mattress and the mattress was coming apart in places, the top cover was stained and wet.
Was this senior care facility clean?
It was satisfactory
Did this senior care facility prominently display their credentials or business license?
Definitely! I saw it as soon as I walked in!
Does the staff at this senior care facility always take that extra step to make you feel special?
Not really, I've never seen them go above and beyond
Was this senior care facility's staff friendly?
Yes
Did a staff member acknowledge or greet you when you entered?
No
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
Does this provider give unbiased advice?
Absolutely! I always get sound, helpful, and completely unbiased advice!
Were the staff members able to answer your questions?
Yes! They were the most knowledgeable staff I've ever seen!
Did this provider seem well-trained and experienced?
Not at all, it seemed like they started yesterday
Does this provider give unbiased advice?
No. I didn't trust their motives.
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
Did a staff member acknowledge or greet you when you entered?
Not at all. They saw me but didn't greet me at all
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
Did this provider seem well-trained and experienced?
Not at all, it seemed like they started yesterday
Did this provider show attention to detail?
Definitely not. They were unaware of my situation, even though they had my information
Did this provider listen to your input and concerns?
Somewhat. But I mostly felt ignored.
Did this provider's staff seem to respect him/her?
Absolutely not. They were always complaining about him/her
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