I would never refer any of my family and friends to go here. If I had known how terrible they were I never would have gone. They either didn't read my information or didn't pay any attention to it. I kept having to explain my mother's situation to them. When I first opened the door to the facility, I noticed a faint but distinctly foul odor. It's shocking how little they seem to care about patient's situation, comfort and safety. There was not even a chair for visitors. The staff is not helpful and did not seem to know what to do with our situation. They left us feeling very insecure regarding my mother's well being at this facility. We went in and looked around and left.
They are completely committed to helping me as long as it takes to find the best solution. I never have to worry that they'll back out or give up if a solution isn't reached immediately, which has been a problem for me at other places. I really admire them for being more than willing to ask for help from other professionals in the field when they don't have an answer to my question. They aren't even slightly arrogant, and I'm confident they always have my best interest at heart. It is obvious that their office is cleaned regularly. It was fantastic. Everyone in my community knows that they are the absolute best in the field.
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