Country Villa South Convalescent Center

Country Villa South Convalescent Center
Country Villa South Convalescent Center 3515 Overland Ave
Los Angeles, CA 90034

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Consumer Feedback

(18 Reviews)
2.5 star average for Service
3 star average for Environment
4.5 star average for Expertise
4 star average for Staff
3 star average for Recommended
I would recommend this place to people I know. They were great. I was so impressed with the staff. They were so kind, considerate, and respectful. I was glad to see that they were using current and safe equipment. It's always made me nervous at other places when they use old equipment. Their facility was well organized and clean. I could tell they took a lot of time making sure it was presentable. The staff is great about turning their phones off when they come into work. Their full attention is always on the patients.
by Frank
The restrooms at this office were disgusting and smelled horrible. I couldn't even go. Obviously nobody cleans them or maintains them at all. They definitely weren't easy to reach in an emergency. I was forced to call the emergency room in the middle of the night and was really scared. Every time they left the room, the staff would immediately begin complaining about how much they disliked working there. It made me nervous, and I didn't go back. Whenever I called with a question or concern, the staff made me feel stupid for calling. I avoided calling because I didn't want to feel stupid. They left me completely alone for a long time and I became very nervous.
by Exhausted
Would you refer this provider to a family or friend?
No, If I had known how terrible they were I never would have gone.
by Anonymous
Was this provider late to your appointments?
No, they were on time
by Anonymous
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
by Anonymous
Is this provider's business conveniently located?
Yes, it is very conveniently located
by Anonymous
I would never refer any of my family and friends to go here. If I had known how terrible they were I never would have gone. They either didn't read my information or didn't pay any attention to it. I kept having to explain my mother's situation to them. When I first opened the door to the facility, I noticed a faint but distinctly foul odor. It's shocking how little they seem to care about patient's situation, comfort and safety. There was not even a chair for visitors. The staff is not helpful and did not seem to know what to do with our situation. They left us feeling very insecure regarding my mother's well being at this facility. We went in and looked around and left.
by concerned daughter
They made sure every single question I had was answered, and are always available if I think of any more questions I want answered. Their staff is the most friendly, welcoming staff I've ever dealt with. They are so warm and professional, and make the whole experience that much better. I was so impressed with the progress I was able to make after visiting them. All my questions were answered, and I feel a lot more confident and hopeful about the future. The office was very easy to locate. I didn't have any trouble finding it at all.
by Anonymous
They are completely committed to helping me as long as it takes to find the best solution. I never have to worry that they'll back out or give up if a solution isn't reached immediately, which has been a problem for me at other places. I really admire them for being more than willing to ask for help from other professionals in the field when they don't have an answer to my question. They aren't even slightly arrogant, and I'm confident they always have my best interest at heart. It is obvious that their office is cleaned regularly. It was fantastic. Everyone in my community knows that they are the absolute best in the field.
by jay
Did this provider listen to your input and concerns?
Somewhat. But I mostly felt ignored.
Does this provider welcome questions?
Not really. I felt like an annoyance when I asked a question
Does this provider treat every client equally?
Sometimes, but not all the time
Does this provider always take that extra step to make you feel special?
No, I don't think they appreciate my loyalty
by Anonymous