Country Villa South Convalescent Center

Country Villa South Convalescent Center
Country Villa South Convalescent Center 3515 Overland Ave
Los Angeles, CA 90034

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Consumer Feedback

(19 Reviews)
Service
2.5 star average for Service
Environment
3 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4 star average for Staff
Recommended
3 star average for Recommended
I would never refer any of my family and friends to go here. If I had known how terrible they were I never would have gone. They either didn't read my information or didn't pay any attention to it. I kept having to explain my mother's situation to them. When I first opened the door to the facility, I noticed a faint but distinctly foul odor. It's shocking how little they seem to care about patient's situation, comfort and safety. There was not even a chair for visitors. The staff is not helpful and did not seem to know what to do with our situation. They left us feeling very insecure regarding my mother's well being at this facility. We went in and looked around and left.
by concerned daughter
XXX.XXX.30.75
They are completely committed to helping me as long as it takes to find the best solution. I never have to worry that they'll back out or give up if a solution isn't reached immediately, which has been a problem for me at other places. I really admire them for being more than willing to ask for help from other professionals in the field when they don't have an answer to my question. They aren't even slightly arrogant, and I'm confident they always have my best interest at heart. It is obvious that their office is cleaned regularly. It was fantastic. Everyone in my community knows that they are the absolute best in the field.
by jay
XXX.XXX.220.181
I had a family member there for less than a month and was never called by anyone there, after the initial tour the administrator never contacted me to see how things were going, the staff on weekends is abysmal and the nurses stations are deserted. Call buttons go unanswered for long periods of time.
The residents are lined up in the hallways with nothing to do. There is no joy or "light" in this place.
My opinion is they are only concerned with their profit margin.
by meau28
XXX.XXX.247.53
The one thing I didn't like about this place was that they took a personal call right in front of me during my appointment. It didn't seem to be urgent and they could have waited. It was not easy to reach them in an emergency. I had to call several times before I finally reached them. I wasn't too impressed with their office, I could tell they didn't take much pride in it's appearance. I was pretty surprised with how far away this business was from everything. It took me forever to get there and I kept getting lost. Every time I visit, I have to remind them why I'm visiting them. It makes me feel like they don't care about me.
by willie
XXX.XXX.89.238
Were you able to get all of your questions answered while you were at this senior care facility?
Yes
by Anonymous
XXX.XXX.251.46
Would you recommend this senior care facility to others?
Yes
Was this senior care facility's staff friendly?
Yes
Did this senior care facility use current and safe equipment?
Yes
Was this senior care facility clean?
Yes everything was neat and sterile
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
No, they've never taken personal calls with me
by Frank
XXX.XXX.119.27
Were the restrooms clean at this provider's office?
No, they were disgusting
Is this provider easy to reach in an emergency?
Absolutely not. I was forced to call the emergency room.
Did this provider's staff seem to respect him/her?
Absolutely not. They were always complaining about him/her
Did the staff make you feel uncomfortable when you called with questions or concerns?
Absolutely! They made me feel like my questions and concerns were stupid
Did this provider leave you unattended for an extended period of time?
Yes, I was completely ignored for a long time!
by Exhausted
XXX.XXX.21.47
Would you refer this provider to a family or friend?
No, If I had known how terrible they were I never would have gone.
by Anonymous
XXX.XXX.122.240
Was this provider late to your appointments?
No, they were on time
by Anonymous
XXX.XXX.230.73
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
by Anonymous
XXX.XXX.208.27