Beechnut Manor

Beechnut Manor
Beechnut Manor 12777 Beechnut St
Houston, TX 77072

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Consumer Feedback

(16 Reviews)
Service
3.5 star average for Service
Environment
3.5 star average for Environment
Expertise
3 star average for Expertise
Staff
3 star average for Staff
Recommended
3.5 star average for Recommended
Value
3.5 star average for Value
They weren't horribly inexperienced, but I was hoping for someone with more experience. I wasn't sure they'd be able to help me. Sometimes, I have to persuade them that I have an important concern that needs their attention. There have been times that they've paid attention to my concerns, but not many. I know that they have a lot of clients here so I understand that they many not remember my name every time, but I am always really impressed when I walk in the door and am greeted by name. They always try to make the effort and for this I am grateful. I was treated terribly. I'm absolutely positive that I would have gotten better service anywhere else.
by AMBER
XXX.XXX.200.78
In the year my mother has been at Beechnut, I have seen steady improvement. The corporate owners could invest more in updating and in repairs, but most of the staff members put heart and soul into caring for the residents. No place is perfect, but my concerns are addressed and resolved quickly and with mother's best interest in mind. It's not easy to leave someone you love in the care of others, but this place offers as much compassion as any I've seen and a lot more than most.
by Mother's Loving Daughter
XXX.XXX.157.138
There was lots of available parking at their office. I was glad that I didn't have to drive around looking for parking. I will definitely refer my friends and family here. They were great and I think more people should know about them. Their office was nice and quiet. I was worried it would be overly loud but it was fine. They are attentive to my mother's needs.
by Janice Milo
XXX.XXX.26.145
It was very clear that they didn't take pride in their office's appearance. In fact, the office was disgusting. The restrooms at this office were disgusting and smelled horrible. I couldn't even go. Obviously nobody cleans them or maintains them at all. They seemed like they were extremely irritated to be at work, and that they couldn't wait for me to leave. They didn't seem to want to help anyone. I feel like my appointment was pointless. None of my questions were answered, nothing was accomplished, and I felt worse when I left.
by Ms. Queen
XXX.XXX.141.35
Was this senior care facility's staff friendly?
Not one bit
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
Yes, they could have waited
Would you refer a friend or family member to this senior care facility?
No, If I had known how terrible they were I never would have gone.
Was this senior care facility clean?
It could have used some cleaning
Did this senior care facility use current and safe equipment?
No, the equipment needs to be updated
by C james
XXX.XXX.246.174
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
No, they've never taken personal calls with me
Were you able to get all of your questions answered while you were at this senior care facility?
Yes
Was this senior care facility's staff friendly?
Yes
Was this senior care facility easy to locate?
Fairly Easy
Would you recommend this senior care facility to others?
Yes
by Thelma Broussard
XXX.XXX.23.182
Were you able to get all of your questions answered while you were at this senior care facility?
None of my questions were answered
Was it easy to find parking at this senior care facility?
No, I had to look for a parking spot for a long time
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
Their phone rang a lot and it was really annoying
Would you recommend this senior care facility to others?
Absolutely Not
Was this senior care facility's staff friendly?
Not one bit
by JONES
XXX.XXX.165.150
Are you confident that this provider will continue working with you until a solution is reached?
Absolutely! I'm confident they will work hard to find the best solution for me
by Anonymous
XXX.XXX.159.126
Were the staff members able to answer your questions?
The staff didn't seem to know very much, they couldn't ever answer my questions
Did the staff make you feel uncomfortable when you called with questions or concerns?
Absolutely! They made me feel like my questions and concerns were stupid
Does this provider give unbiased advice?
No. I didn't trust their motives.
Does this provider promptly return your phone calls?
Not really. I usually have to wait a long time
Does this provider always take that extra step to make you feel special?
Not really, I've never seen them go above and beyond
by Anonymous
XXX.XXX.212.69
Was this provider's office easy to locate?
Only with clear directions
by Anonymous
XXX.XXX.226.117