Autumn Woods Residential Health Care Facility

Autumn Woods Residential Health Care Facility
Autumn Woods Residential Health Care Facility 29800 Hoover Rd Warren, MI 48093
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Consumer Feedback

(16 Reviews)
Service
3 star average for Service
Environment
3 star average for Environment
Expertise
2 star average for Expertise
Recommended
2.5 star average for Recommended
Value
2 star average for Value
Staff
2.5 star average for Staff
My mom was there, took her to another nursing home as soon as I could. Very poor help, food was horrible, place was dirty and had roaches. The place stunk and the third floor was terrible. The place should be closed down.
please don't send your love ones to this nursing home. my dad is fighting for his life right now, because of there neglect. They didn't even know my dad had not urinated in a couple of days, he went into renal failure , and was put in the ICU for days. He had 700cc of urine in him. They just put him in a wheel chair and stuck him in the lobby, I was the one noticing he was acting right. I wouldn't even my dog there, he even deserve better. Room was dirty, I had to clean the call button. It had stuff all over it. My dad isn't the same now, He came in there for a stoke, and now is fighting. Terrible place
Was it easy to find parking at this senior care facility?
Not really, but I found a spot
Did the staff at this senior care facility use excessive foul language?
No
Did the staff at this senior care facility seem up-to-date with the current advancements in their field?
No, they could have used some continuing education courses
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
No, they've never taken personal calls with me
Was this senior care facility's staff friendly?
They were decent
I'm only giving this high of a rating because my grandmother looked well cared for the day we visited. Only one staff member in the dementia care unit asked us which resident we were looking for. The rest of the staff was cold as ice. My family and I did not feel welcome by any means. The young gentleman at the front desk was very kind when we asked him about getting a code to get into the dementia area. I have a nursing background so I can sympathize from experience that these men and women are doing one of the toughest jobs around. Add to that being overworked, underpaid, understaffed and low morale. Neither of which is ever an excuse for treating someone with disrespect.
Death row for elderly. I would never visit them again. I was very disappointed. Their staff was somewhat friendly depending on which shift, They didn't go out of their way to make me feel welcome. Their facility was kind of gross. I was scared I was going to catch mersa or something just from being there. While I was there, they weren't able to answer any of my questions but made excuses for the bruises as being old. Not there yesterday.. They knew what they were doing. Pass the buck and avoid work. I for sure didn't feel very welcome by the staff. I felt like I was in their way! New bruises everywhere.
This place is a joke! The staff ignores the patients, lets them sit for hours waiting to use the bathroom/bedpan. Pass the buck is the places motto. Equipment is ok, but the staff is horrible. Need to be investigated by medicare. Staff does not perform basic daily hygiene on its residents. Never take your loved one here.
Was this senior care facility clean?
Yes! I was amazed at how clean it was!
Does the staff at this senior care facility always take that extra step to make you feel special?
Absolutely, they always make me feel like I'm their only client.
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
No, they've never taken personal calls with me
Did this senior care facility use current and safe equipment?
Yes
Was this senior care facility's staff friendly?
Yes, they went above and beyond
Was it clear that this provider takes pride in the appearance of his/her office?
Absolutely not, the office was disgusting
Do you feel that you could have received better service somewhere else?
Yes! I know that I would have gotten better service anywhere else!
Did this provider rush your appointment?
Yes, I felt like an annoyance!
Were you able to relax during your appointment?
Not really, I was a little uneasy
Does this provider adhere to the customer is always right policy?
No, it is their way or the highway
Did this provider seem up-to-date with the current advancements in their field?
No, they could have used some continuing education
Did this provider prominently display their diplomas or business license?
No, I never saw one
Were the restrooms well-stocked at this provider's office?
Yes, they were well-stocked
Was this provider's office too cold?
No, it was fine
Does this provider give unbiased advice?
Definitely not! It was obvious they just wanted to make money!
Are you going to visit this provider again?
Not if my life depended on it
Does this provider remember you and your circumstances at every appointment?
Not really. I usually have to remind them.
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