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Kristin Held, MD

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Kristin Held, MD
Stone Oak Opthalmology
(6 Reviews)
> Get Phone Number & Directions
540 Madison Oak Ste 450 San Antonio, TX 78258
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Consumer Feedback

(6 Reviews)
Service
4 star average for Service
Environment
3.5 star average for Environment
Expertise
5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
5 star average for Recommended
Absolutely the WORST WORST WORST customer service I have EVER seen. The staff is unbelievably rude. I had called ahead of my apt and gave all my insurance info. I asked that they could verify my insurance would cover my apt. When I got there the receptionist was completely clueless and had to verify all over again. The staff would rather chit chat with each other than than work. As a patient, a customer, I was left sitting in the waiting room for 1 1/2 hrs after my apt. without anything said to me at all. The whole time the staff was talking with each other and goofing around. I was the only patient in the waiting room. This all occurred after they called me earlier and moved my apt back an hour. When I finally approached reception, clearly upset, they said someone would be right with me, as if I was inconveniencing them. As for the doctor, she came in and was right to business. She had no concern or interest in the way her staff treated me. I was told to call and schedule the procedure if I elected to have it done. I called and set the date but was told that someone would get back to me in about a week with surgery details and a time. A week before the surgery, I still had not heard from anyone. I called and told them that I had a date but nobody had called me with any specific info. The lady I talked to had the never to say " Like what do you need to know?" ?!?!?!???!! How about a time to arrive for surgery? pre-op instructions? what you charge? I cancelled my apt and never went back. I did however receive a bill due to a billing department error. When I called to resolve it, I was again treated horribly! Very rude and unprofessional.
I have never written a review before, but experiences like this need to be shared to warn others!
by m xxx.xxx.180.144
May 15, 2013
Did this provider seem well-trained and experienced?
Absolutely, they were an expert!
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
Does this provider promptly return your phone calls?
Definitely! They always call me back very quickly!
Did this provider promise services he/she couldn't provide?
Not at all! They exceeded my expectations
Did this provider seem up-to-date with the current advancements in their field?
Yes, they were informing me of new advancements that were extremely recent
by Anonymous xxx.xxx.192.130
December 15, 2012
Did this provider seem up-to-date with the current advancements in their field?
Yes, they were informing me of new advancements that were extremely recent
Did the staff make you feel uncomfortable when you called with questions or concerns?
No, they didn't make me feel uncomfortable
Does this provider remember you by name?
No, I always have to remind them
by Anonymous
November 09, 2011
Does this provider promptly return your phone calls?
Yes
Was it easy to find parking at this provider's office?
Yes, it was convenient
Did you have to wait long after you arrived for your appointment?
No, I didn't have to wait very long
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Absolutely! I'm always able to get my questions answered over the phone right away!
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
by Anonymous
May 11, 2011
Did you experience unnecessary pain during your visit?
Not one bit! I felt much better when I left!
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
Is this provider's business conveniently located?
Absolutely! It is right off the freeway and close to everthing
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
by Anonymous
April 05, 2011
It is impossible to get an appointment at their office. They are always booked and have a long waiting list. I had the hardest time finding their office, and I usually have a good sense of direction. Everyone should be aware how bad their breath stinks here. Serious case of halitosis.
by Anonymous
March 28, 2011
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Map and Directions
540 Madison Oak Ste 450, San Antonio, TX 78258