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Michael Mong, MD

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Michael Mong, MD
Alliance Eye Care Assoc
(16 Reviews)
> Get Phone Number & Directions
1600 W College St Ste 390 Grapevine, TX 76051
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Consumer Feedback

(16 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
3 star average for Staff
Recommended
4 star average for Recommended
Value
3 star average for Value
They listened closely to everything I was telling them, and showed a lot of attention to detail. I've never had to worry about them forgetting something or not reading my information correctly. I never have to worry about them overbooking appointments. They definitely believe in quality over quantity, giving a good amount of time to each appointment and making thorough examinations. They were so kind and attentive to me, paying attention to my whole health situation, which I appreciate very much. I didn't have to worry about them arguing with me, or contradicting what I had to say, which has been a problem for me at other places. They have some of the best customer service I have ever seen. Putting their customers first is definitely a priority here and it shows. I don't know of anywhere else that would've taken better care of me. I had a great experience.
by Helen Dhooghe xxx.xxx.84.225
January 22, 2014
Did they follow up with you after your appointment?
Yes, they made sure I had everything I needed!
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
Is this provider's business conveniently located?
Yes, it is very conveniently located
Did this provider's staff seem to respect him/her?
Definitely! They staff spoke very highly of him/her
Do you feel that you could have received better service somewhere else?
No, I don't think so
by Anonymous xxx.xxx.177.30
January 21, 2014
Did this provider seem well-trained and experienced?
Absolutely, they were an expert!
Do you feel that you could have received better service somewhere else?
No, I don't think so
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Did this provider promise services he/she couldn't provide?
No, they were able to provide everything they said they would
by Anonymous xxx.xxx.21.239
December 09, 2013
Was this provider's office clean?
It was satisfactory
Did this provider seem up-to-date with the current advancements in their field?
Yes
Was this provider's staff friendly?
No, they were rude
Do you feel that you could have received better service somewhere else?
Yes! I know that I would have gotten better service anywhere else!
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
by Anonymous xxx.xxx.2.60
May 23, 2013
Was it easy to make an appointment with this provider?
Yes
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
Did you feel safe in this provider's care?
Yes
Did the staff make you feel uncomfortable when you called with questions or concerns?
Somewhat, they should have been more polite
Did this provider ever postpone your appointment?
No, they never postpone my appointment
by Anonymous xxx.xxx.211.117
November 06, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous xxx.xxx.190.200
August 07, 2012
Every time I come in for an appointment, and throughout the appointment, I'm always having to remind them who I am and what my circumstances are. It's very frustrating. It was difficult to find parking at their office. I had to look for a while and was almost late for my appointment. They try to keep the restrooms stocked, but sometimes they run out of stuff. I have had to ask them a few times to re-stock. Their staff was not friendly at all, I didn't feel welcome there. They've answered a couple of my questions over the phone, but most of the time I have to schedule an appointment. Pushes bifocals for no reason!
by Anonymous
January 18, 2012
Are you going to visit this provider again?
Without a doubt!
Does this provider give unbiased advice?
Absolutely! I always get sound, helpful, and completely unbiased advice!
Does this provider remember you and your circumstances at every appointment?
Yes
Does this provider leave you on hold for a long time when you call?
Never! I don't think I've ever been put on hold here for a long time
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Absolutely! I'm always able to get my questions answered over the phone right away!
by Anonymous
December 15, 2011
Was this provider's office clean?
Yes everything was neat and sterile
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Does this provider treat their staff well?
Very! I've never seen an employer treat their staff better
Does this provider ever overbook appointments here?
No, They definitely believe in quality over quantity and allow more than enough time in between appointments
by Anonymous
December 14, 2011
Does this provider treat every client equally?
Definitely, they make everyone feel equally respected and cared for
Did this provider's staff seem to respect him/her?
Definitely! They staff spoke very highly of him/her
Was it easy to find parking at this provider's office?
Extremely easy, and close to the entrance
by Anonymous
November 08, 2011
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Map and Directions
1600 W College St Ste 390, Grapevine, TX 76051