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Roberta Beals, DO

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Roberta Beals, DO
(22 Reviews)
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7501 Quaker Ave, Kings Park Family Medical Lubbock, TX 79424
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Consumer Feedback

(22 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4 star average for Staff
Recommended
4 star average for Recommended
Value
4.5 star average for Value
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
Are you confident that this provider will continue working with you until a solution is reached?
Absolutely! I'm confident they will work hard to find the best solution for me
Do you feel that you could have received better service somewhere else?
No, I don't think so
Did they follow up with you after your appointment?
I had a follow-up appointment, but I scheduled it.
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
by Anonymous xxx.xxx.72.198
May 30, 2013
Did this provider ever dismiss your concerns as unimportant?
All the time. They accuse me of making problems up
Does this provider treat their staff well?
Yes, they treat their staff with respect
Did this provider seem up-to-date with the current advancements in their field?
Yes
Was this provider's office clean?
Yes everything was neat and sterile
Did this provider leave you unattended for an extended period of time?
Not at all! They were always present and attentive
by Anonymous xxx.xxx.141.170
April 29, 2013
Are you going to visit this provider again?
Without a doubt!
Were you able to relax during your appointment?
Yes, I was completely at ease
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
How would you compare this provider to others in his/her field that you have visited?
There is no comparison!
Was this family doctor's staff friendly?
Yes
by Anonymous xxx.xxx.78.114
March 04, 2013
by Anonymous xxx.xxx.94.215
February 25, 2013
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
Was it easy to find parking at this provider's office?
Yes, it was convenient
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
Does this provider treat every client equally?
Definitely, they make everyone feel equally respected and cared for
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately
by Barbara xxx.xxx.79.93
February 01, 2013
Were the restrooms clean at this provider's office?
Yes, I could tell they were cleaned regularly
Were the staff members able to answer your questions?
They were rarely able to answer any of my questions
Was this provider argumentative or easily angered?
No, they were very calm and understanding
Did the staff make you feel uncomfortable when you called with questions or concerns?
No, they didn't make me feel uncomfortable
Did they follow up with you after your appointment?
No. I still haven't talked to them.
by Anonymous xxx.xxx.156.174
January 30, 2013
Dr Beals is absolutely the best doctor I've seen -- ever. She actually listens to me and asks follow-up questions to make sure she understands what I'm saying. I have several overlapping illnesses and she has kept me on track for years. She remembers my history (since 1998!) and makes sound decisions based on lab results, my input, and her knowledge and experience. She is not afraid to look up answers to questions or to admit that she doesn't know -- but she finds out right away and promptly gets back to me. She is very kind and shows empathy for my pain and discomfort. Also, she has a charming sense of humor and knows when to use it. I feel better just having seen her during my appointment. Dr. Beals' staff -- her Nurse Practitioner and Nurse Assistant -- are truly angels. Both are very nice and most helpful; they never seem rushed even though I know they are always busy. I highly recommend Dr. Beals if you're looking for a Primary Care Physician who will refer you to specialists when needed, will diligently monitor your prescriptions, and will ensure you get the best care possible.
by Linda xxx.xxx.213.118
July 09, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
by Anonymous xxx.xxx.24.163
May 22, 2012
Their staff was not that friendly, and didn't go out of their way to make me feel welcome. I feel like my appointment was pointless. I waited 3 weeks for this appointment. Arrived 15 minutes early as requested to fill out all the info, filling out all the medical history, releases, etc. Took a lot of time to do so. Half-hour AFTER my appointment time, I was called up to the window to say they did not accept new Medicare patients. Although I have insurance through my husband.'s city insurance.
The staff was cold and unfeeling and mechanical in their processes of greeting, getting information. Absolutely no emotions displayed by the receptionist when I said I thought I had heart problems. She merely repeated herself: "We don't accept new Medicare patients.". None of my questions were answered, nothing was accomplished, and I felt worse when I left. I would never visit them again. I was very disappointed.
by Ava Green xxx.xxx.143.51
May 07, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by somrmj xxx.xxx.170.191
April 24, 2012
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Map and Directions
7501 Quaker Ave, Kings Park Family Medical, Lubbock, TX 79424