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Joseph Rowland, MD

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Surgeons - Neurosurgeons

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Semmes Murphey Neurologic And Spine Institute At Jackson; Semmes-Murphey Clinic Jackson Office

Jackson, TN
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Joseph Rowland, MD
Semmes Murphey Neurologic And Spine Institute At Jackson; Semmes-Murphey Clinic Jackson Office
(6 Reviews)
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614 Skyline Dr Jackson, TN 38301
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Consumer Feedback

(6 Reviews)
Service
2.5 star average for Service
Environment
4 star average for Environment
Staff
3.5 star average for Staff
Recommended
1 star average for Recommended
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
Did this provider answer all of your questions?
None of my questions were answered
Does this provider adhere to the customer is always right policy?
Absolutely not!! They never listen to customers complaints and argue with them
Was this provider's office easy to locate?
Fairly Easy
by Anonymous xxx.xxx.9.61
November 25, 2012
Prior to appointment with Dr. Rowland I was instructed to bring a disk of the MRI of my back. Dr. Rowland refused to even look at MRI disk and he was also not interested in EMG test results claiming EMG tests are worthless. I told him I wanted to know what is wrong with me. Dr. Rowland said it is not his job to tell me what is wrong with me but to tell my primary care physician if I'm a candidate for surgery. He said he was going to tell my ddoctor I was not a candidate for surgery. IF Dr. Rowland had looked at the MRI disk and EMG test results I would have been pleased to hear that. However, Dr. Rowland did not look at the MRI disk HE asked for and belittled the EMG test results he also did not see, how can he know if I'm a candidate for surgery or not? Isn't it common sense that a doctor needs to know what is wrong with a patient before deciding if treatment is needed? I was stunned at his rudeness and response. I was dismissed, and he was nasty, so I put the MRI disk and EMG test results in my purse and left his office. My husband, who was two hallways down in the lobby could hear Dr. Rowland's loud, condescending, and rude comments. Dr. Rowland then sent me a bill for doing nothing. I paid the bill simply to protect my credit.
by Raelen xxx.xxx.9.61
November 01, 2012
Does this provider always put the customer first?
Definitely not. They seem to care more about themselves
by Anonymous
September 06, 2011
Did you spend a lot of time in the waiting room at this provider's office?
I waited forever for my appointment!
Does this provider maintain a professional appearance?
Yes, he/she looked very professional
Does this provider remember you and your circumstances at every appointment?
Absolutely not! I constantly have to repeat and re-explain my situation!
Would you refer this provider to a family or friend?
No, If I had known how terrible they were I never would have gone.
by Anonymous
May 23, 2011
Did this provider ever postpone your appointment?
No, they never postpone my appointment
Was this provider's office too loud?
No, it wasn't too loud
Was this provider's office easy to locate?
Fairly Easy
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
by Anonymous
April 12, 2011
Were the waiting room chairs comfortable at this provider's office?
They were average
Is this provider easy to reach in an emergency?
Yes, they answered my call right away
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
Were the restrooms well-stocked at this provider's office?
Yes, they were well-stocked
by Anonymous
March 30, 2011
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Map and Directions
614 Skyline Dr, Jackson, TN 38301