1. Lied to about exam price. 2. Diagnosed the WRONG tooth. 3. Was not willing to work with me about billing for an exam that was useless, false and unjustified. So sad to be taken advantage of when your child is in pain.
One thing I noticed about their office was how absolutely fantastic it smelled. . this business is really conveniently located and is close to where I live and do buisness and the plus side I do not have to travel to Houston. I'm very confident that my dental health is their top priority, and I know they would never recommend any sort of dental procedure that I didn't need. I trust them completely. Their office is cleaned regularly. It was fantastic. It's always bugged me when other dentists' I've visited didn't take the time to really examine my teeth. All they wanted was to get you in and out. I didn't encounter that here at all, they made an extra effort to inspect my teeth very thoroughly. They are by far the best Dental group I have ever been to. I was always hesitant to go to the dentist prior to finding Dr Sara and her group(you might say a chicken). They are all wonderful to work with. I would recomend any one hesitant to visiting the dentist to go here. Again I can not say enough good about them. Thank you for all you have done for me.
I went to the dentist for my scheduled oral surgery that had been confirmed by the office. Upon being called back, I am told that Dr. Kaiser no longer works there, and that I would be seeing a new dentist, and that the surgery had been cancelled. I was quite upset since no phone call had been made to me to explain this, and it was a waste of my time. I had scheduled this for a reason since I had the week off. The new dentist, while nice, had just started working the day before fresh from finishing her residency. Her license is brand new. Her reason for not being able to do the surgery was due to the fact she needed training from the company supplying the implant screws. Needless to say, I am cancleing my surgery, asking for my records, and finding an experienced dentist. This is a shame because I really trusted the work of Dr. Kaiser. Now I have to start over.
The crown broke when fitting it, so had to wear the temporary longer than normal. Charges were in excess of original estimate, but was told that the billing was done elsewhere and they could not help. The overall cost was WAY more than other dentists! There were even extra charges for the cleaning which is normally no additional cost at other dentist offices. I will not return.
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