Cortes Joel DDS

Cortes Joel DDS
Cortes Joel DDS 230 South Potomac Street
Waynesboro, PA 17268

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Consumer Feedback

(21 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
4.5 star average for Value
Does this provider promptly return your phone calls?
Yes
Does this provider have helpful information available online?
No, just a basic listings page
by e.o.
XXX.XXX.149.214
I was completely satisfied with my visit and feel that it was time and money well spent. I am lucky to have found such a great dentist. I always have the best experience every time I have an appointment here. Although I have not had much to complain about, I have noticed that they strongly adhere to the customer is always right policy and if anything goes wrong make every effort to correct the situation. I'm always amazed at how considerate and concerned they are for my well-being. Their advice is always wonderful and completely unbiased. Their prices were very fair. The level of care you get for the price is outstanding. There was lots of available parking at their office. I was glad that I didn't have to drive around looking for parking.
by Terry
XXX.XXX.0.82
Is this provider's business conveniently located?
Yes, it is very conveniently located
by Anonymous
XXX.XXX.82.73
Was the dental equipment clean?
Not really, it could have been much cleaner
Did this provider have an entertaining selection of waiting room magazines?
Somewhat, but they need a bigger selection
Did you feel safe in this provider's care?
Mostly, I was still a little nervous
Did this provider have reasonable prices?
They were decent, but not very affordable
Did this dentist pressure you to get any unnessary dental procedures?
Somewhat, it was kind of uncomfortable
by Anonymous
XXX.XXX.212.226
Did this provider have an entertaining selection of waiting room magazines?
Somewhat, but they need a bigger selection
Did this provider ever postpone your appointment?
Yes, it's usually postponed at least a week
Does this provider promptly return your phone calls?
Not really. I usually have to wait a long time
Is this provider willing to pursue advice from other providers when necessary?
Not at all. They were too arrogant to ask for any assistance, even though they knew it would help
Did this provider leave you unattended for an extended period of time?
No, I was always attended to
by Anonymous
XXX.XXX.214.15
It is obvious that their office is cleaned regularly. It was fantastic. They went out of their way to make me feel special and respected, and were very sympathetic to my situation. I've never seen more kindness and empathy anywhere else. Just as a side note, I was very impressed with how conveniently located this business was and how close it was to other shopping centers. It was so easy to find, I didn't have any trouble at all. As soon as I walked through the door, I was immediately greeted by the friendly staff. They went out of their way to make me feel special and appreciated. They made sure every single question I had was answered, and are always available if I think of any more questions I want answered.
by FRANNYE
XXX.XXX.43.181
The dentists and their dental staff are polite and professional enough. I have no issues with the dental aspect, however their front office girls leave a lot to be desired. They don't return phone calls, they don't send invoices. I have been waiting over a week for them to send me an invoice (via email) so I can get reimbursed by my insurance. Still nothing. I've called and reminded them and they still can't take 5 minutes to email me an invoice so I can pass it onto my insurance. Any medical places lives and dies by they office staff and I'm considering finding a new dentist because what good do they do me if they can't do their part? Any office can clean my teeth, I want one that is competent enough to do office work as well
by kismet1113
XXX.XXX.112.115
Did you have to wait long after you arrived for your appointment?
No, they were ready for me right after I arrived.
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
Did this dentist explain your dental procedure to you?
Yes
by Anonymous
XXX.XXX.169.76
They barely gave me any information at all. I'm going to have to do my own research to get my questions answered. Their staff was friendly enough, but they didn't go out of their way to help me. I feel like my appointment was pointless. None of my questions were answered, nothing was accomplished, and I felt worse when I left. I found the office, but only because I had simple, very clear directions. I wish it had been easier to locate.
by Anonymous
XXX.XXX.237.5
They paid close attention to me and all of my questions were answered. Their staff is very friendly and professional. I was so impressed with the progress I was able to make after visiting them. All my questions were answered, and I feel a lot more confident and hopeful about the future. The office was easy enough to find.
by Anonymous
XXX.XXX.124.50