Cortes Joel DDS


230 South Potomac Street
Waynesboro, PA 17268

Phone: (717) 762-0879


Based on 18 Surveys

Community Feedback

3
May 14, 2013
By Anonymous XXX.XXX.212.226
Was the dental equipment clean?
Not really, it could have been much cleaner
Did this provider have an entertaining selection of waiting room magazines?
Somewhat, but they need a bigger selection
Did you feel safe in this provider's care?
Mostly, I was still a little nervous
Did this provider have reasonable prices?
They were decent, but not very affordable
Did this dentist pressure you to get any unnessary dental procedures?
Somewhat, it was kind of uncomfortable
3
April 15, 2013
By Anonymous XXX.XXX.214.15
Did this provider have an entertaining selection of waiting room magazines?
Somewhat, but they need a bigger selection
Did this provider ever postpone your appointment?
Yes, it's usually postponed at least a week
Does this provider promptly return your phone calls?
Not really. I usually have to wait a long time
Is this provider willing to pursue advice from other providers when necessary?
Not at all. They were too arrogant to ask for any assistance, even though they knew it would help
Did this provider leave you unattended for an extended period of time?
No, I was always attended to
5
January 25, 2013
By FRANNYE XXX.XXX.43.181
It is obvious that their office is cleaned regularly. It was fantastic. They went out of their way to make me feel special and respected, and were very sympathetic to my situation. I've never seen more kindness and empathy anywhere else. Just as a side note, I was very impressed with how conveniently located this business was and how close it was to other shopping centers. It was so easy to find, I didn't have any trouble at all. As soon as I walked through the door, I was immediately greeted by the friendly staff. They went out of their way to make me feel special and appreciated. They made sure every single question I had was answered, and are always available if I think of any more questions I want answered.
3
January 10, 2013
By kismet1113 XXX.XXX.112.115
The dentists and their dental staff are polite and professional enough. I have no issues with the dental aspect, however their front office girls leave a lot to be desired. They don't return phone calls, they don't send invoices. I have been waiting over a week for them to send me an invoice (via email) so I can get reimbursed by my insurance. Still nothing. I've called and reminded them and they still can't take 5 minutes to email me an invoice so I can pass it onto my insurance. Any medical places lives and dies by they office staff and I'm considering finding a new dentist because what good do they do me if they can't do their part? Any office can clean my teeth, I want one that is competent enough to do office work as well
5
October 16, 2012
By Anonymous XXX.XXX.169.76
Did you have to wait long after you arrived for your appointment?
No, they were ready for me right after I arrived.
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
Did this dentist explain your dental procedure to you?
Yes
2.5
September 14, 2012
By Anonymous XXX.XXX.237.5
They barely gave me any information at all. I'm going to have to do my own research to get my questions answered. Their staff was friendly enough, but they didn't go out of their way to help me. I feel like my appointment was pointless. None of my questions were answered, nothing was accomplished, and I felt worse when I left. I found the office, but only because I had simple, very clear directions. I wish it had been easier to locate.
4.5
April 27, 2012
By Anonymous XXX.XXX.124.50
They paid close attention to me and all of my questions were answered. Their staff is very friendly and professional. I was so impressed with the progress I was able to make after visiting them. All my questions were answered, and I feel a lot more confident and hopeful about the future. The office was easy enough to find.
4.5
April 03, 2012
By Anonymous XXX.XXX.28.225
They made sure every single question I had was answered, and are always available if I think of any more questions I want answered. Their staff is the most friendly, welcoming staff I've ever dealt with. They are so warm and professional, and make the whole experience that much better. I was so impressed with the progress I was able to make after visiting them. All my questions were answered, and I feel a lot more confident and hopeful about the future.
5
February 20, 2012
By John Long XXX.XXX.14.161
They made sure every single question I had was answered. Their staff is the most friendly. The office is very easy to locate. I will absolutely return. Painless extraction. Dr. Cortes and his staff really know what they are doing.
5
February 17, 2012
By Anonymous XXX.XXX.173.196
They made sure every single question I had was answered, and are always available if I think of any more questions I want answered. Their staff is the most friendly, welcoming staff I've ever dealt with. They are so warm and professional, and make the whole experience that much better. I was so impressed with the progress I was able to make after visiting them. All my questions were answered, and I feel a lot more confident and hopeful about the future. The office was very easy to locate. I didn't have any trouble finding it at all.
Map