Cortes Joel DDS

Cortes Joel DDS
Cortes Joel DDS 230 South Potomac Street Waynesboro, PA 17268
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Consumer Feedback

(22 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
4.5 star average for Value
Will this Dental Care provider try to get you an appointment ASAP if you have an emergency?
Absolutely
Was the Dental Care provider able to take and develop x-rays in their office?
Yes
Were the staff members able to answer your questions?
Definitely
Was it easy to make an appointment with this provider?
Yes
Was the wait time for your appointment reasonable once you got to the office?
Absolutely
by Darlene XXX.XXX.195.67
Does this provider promptly return your phone calls?
Yes
Does this provider have helpful information available online?
No, just a basic listings page
by e.o. XXX.XXX.149.214
Did you leave the office feeling satisfied with your visit?
Completely!
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Does this provider give unbiased advice?
Absolutely! I always get sound, helpful, and completely unbiased advice!
Did this provider have reasonable prices?
Yes
Was it easy to find parking at this provider's office?
Yes, it was convenient
by Terry XXX.XXX.0.82
Is this provider's business conveniently located?
Yes, it is very conveniently located
by Anonymous XXX.XXX.82.73
Was the dental equipment clean?
Not really, it could have been much cleaner
Did this provider have an entertaining selection of waiting room magazines?
Somewhat, but they need a bigger selection
Did you feel safe in this provider's care?
Mostly, I was still a little nervous
Did this provider have reasonable prices?
They were decent, but not very affordable
Did this dentist pressure you to get any unnessary dental procedures?
Somewhat, it was kind of uncomfortable
by Anonymous XXX.XXX.212.226
Did this provider have an entertaining selection of waiting room magazines?
Somewhat, but they need a bigger selection
Did this provider ever postpone your appointment?
Yes, it's usually postponed at least a week
Does this provider promptly return your phone calls?
Not really. I usually have to wait a long time
Is this provider willing to pursue advice from other providers when necessary?
Not at all. They were too arrogant to ask for any assistance, even though they knew it would help
Did this provider leave you unattended for an extended period of time?
No, I was always attended to
by Anonymous XXX.XXX.214.15
Was this provider's office clean?
Yes! I was amazed at how clean it was!
Was this provider sympathetic to your situation?
Yes! They went above and beyond to make me feel special and respected
Is this provider's business conveniently located?
Yes, it is very conveniently located
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
Did this provider answer all of your questions?
Every question I had was answered thoroughly
by FRANNYE XXX.XXX.43.181
The dentists and their dental staff are polite and professional enough. I have no issues with the dental aspect, however their front office girls leave a lot to be desired. They don't return phone calls, they don't send invoices. I have been waiting over a week for them to send me an invoice (via email) so I can get reimbursed by my insurance. Still nothing. I've called and reminded them and they still can't take 5 minutes to email me an invoice so I can pass it onto my insurance. Any medical places lives and dies by they office staff and I'm considering finding a new dentist because what good do they do me if they can't do their part? Any office can clean my teeth, I want one that is competent enough to do office work as well
by kismet1113 XXX.XXX.112.115
Did you have to wait long after you arrived for your appointment?
No, they were ready for me right after I arrived.
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
Did this dentist explain your dental procedure to you?
Yes
by Anonymous XXX.XXX.169.76
Did this provider answer all of your questions?
No, I left confused and frustrated
Was this provider's staff friendly?
Friendly Enough
Did you leave the office feeling satisfied with your visit?
No, I left with more problems than I came with!
Was this provider's office easy to locate?
Only with clear directions
by Anonymous XXX.XXX.237.5