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Roman Santos, MD

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Roman Santos, MD
(14 Reviews)
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69 Main St Ste 4 Lakeville, MA 02347
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Consumer Feedback

(14 Reviews)
Service
3.5 star average for Service
Environment
4 star average for Environment
Expertise
3.5 star average for Expertise
Staff
4 star average for Staff
Recommended
3.5 star average for Recommended
Dr. Santos is sympathetic and a caring individual.
Answered all my questions.
I and my wife, go to him and have very good opinion about him.

He answered all of our questions.
by Madhu Jhaveri xxx.xxx.161.95
April 01, 2016
Would you refer this provider to a family or friend?
Maybe, I'm not sure if I loved them that much.
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Did this provider seem irritated to be working with you?
No, they were polite
Was this provider's office clean?
Yes everything was neat and sterile
Did a staff member acknowledge or greet you when you entered?
Briefly, but they didn't make an effort to help me
by Anonymous xxx.xxx.35.42
May 05, 2013
Are you confident that this provider will continue working with you until a solution is reached?
Absolutely! I'm confident they will work hard to find the best solution for me
Was this family doctor friendly?
Extremely Friendly
Does this provider maintain a professional appearance?
Absolutely! You can tell that he/she really makes an effort to look professional
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Absolutely! I'm always able to get my questions answered over the phone right away!
Were the staff members able to answer your questions?
Yes! They were the most knowledgeable staff I've ever seen!
by Crystal O xxx.xxx.146.180
February 11, 2013
Dr. Santos is a good doctor, however his secretarys are LAZY! I dropped off information needed for 2 referrals to see Neurosurgeons for my broken neck that needs surgery in a week and a half. I did all the work for them, the names, addresses, NPI #, ect. all they needed to do was send a fax to my insurance company with clinical results along with it. They did not do it! After countless attempts to get a hold of them (the least they could do is answer the phones, like I said before LAZY!) I had to wait the weekend to speak with someone. Once I got a hold of them it still took them the entire day before it was sent to my insurance company INCOMPLETE they did not send the clinical studies which it plainly says right on it! So I'm now scheduled for Pre-Op tomorrow which will most likely get canceled because of the lack of urgency, lack of professionalism, and lack of care for their patients, and pure LAZINESS! This is not an ingrown toe nail i'm complaining about.... it's my life!!!!! I'm sick of waiting over an hour to see the doctor every time i have an appointment and this just crosses the line. I will be looking for a new doctor once i'm back on my feet after the surgery, that is if Dr. Santos Secretarys can get the referral done for my surgery!
by Eric xxx.xxx.151.199
February 06, 2013
Was this family doctor friendly?
Not Really
Were the restrooms well-stocked at this provider's office?
Yes, they had everything you could possibly need!
Did this provider listen to your input and concerns?
Somewhat. But I mostly felt ignored.
Were the staff members able to answer your questions?
They were rarely able to answer any of my questions
Were you able to relax during your appointment?
No, I was on edge
by Anonymous xxx.xxx.115.153
November 06, 2012
Did this provider's staff seem to respect him/her?
Definitely! They staff spoke very highly of him/her
Did you notice a foul odor when you arrived at this provider's office?
Not at all, their office smelled fantastic!
Does this provider promptly return your phone calls?
Definitely! They always call me back very quickly!
Did this provider show attention to detail?
Absolutely! They are always very careful and meticulous
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
by Anonymous xxx.xxx.115.26
October 30, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Friendly Enough
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Without a doubt!
by Anonymous xxx.xxx.57.52
April 01, 2012
i was on the suboxone program and because i was having insurance issues, he dropped me without weaning me off...nice Dr. NOT! i have never felt like such a loser. I had insurance for almost a year and then my husband lost his job..i am waiting to hear from MA Health and because i couldn't afford his outrages charges he dropped me without a warning and didn't wean me off the medicine..unethical.
by Anonymous xxx.xxx.191.77
March 29, 2012
Did this provider answer all of your questions?
Yes
by Anonymous xxx.xxx.15.244
March 13, 2012
Was this provider's office too cold?
Yes, I was freezing
Did you have to wait long after you arrived for your appointment?
Yes, I had to wait forever.
Does this provider maintain a professional appearance?
Somewhat, I wasn't overly impressed
Does this provider treat every client equally?
Sometimes, but not all the time
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
by Anonymous
February 15, 2012
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Map and Directions
69 Main St Ste 4, Lakeville, MA 02347