Jean Couchman, M.A., FAAA, Audiologist / Hearing Aid Specialist

Jean Couchman, M.A., FAAA, Audiologist / Hearing Aid Specialist
Hearing Solutions, PLLC 14408 Sommerville Court Midlothian, VA 23113
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Consumer Feedback

(9 Reviews)
Service
5 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
5 star average for Value
I had an appointment with Jean Couchman today to check my hearing and possilbly obtain hearing aids. She was most helpful and professional. She was very pleasant and optimistic and took time to test me for the hearing test and was very knowledgeable in discussing the benefits of the hearing aids by use of the computer. I plan to purchase the Standard Phonak hearing aids.
by John Kent xxx.xxx.82.148
February 11, 2015
Did you leave the office feeling satisfied with your visit?
Yes
Were the waiting room chairs comfortable at this audiologist's office?
Yes
Would you recommend this audiologist to others?
Yes
Did you feel that your waiting time was acceptable?
Mostly
Was this audiologist's staff friendly?
Yes, they went above and beyond
by Anonymous xxx.xxx.200.129
March 17, 2014
Did this audiologist answer all of your questions?
Yes
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
by Anonymous xxx.xxx.89.100
January 07, 2014
Was this audiologist careful to ensure that you didn't experience ear pain during your ear exam?
Very, they were extremely gentle and careful
Do you feel that you could have received better service somewhere else?
Definitely not; I received the best service ever!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately
Did this provider promise services he/she couldn't provide?
Not at all! They exceeded my expectations
by Anonymous xxx.xxx.85.20
January 30, 2013
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Fairly Easy
by Marie xxx.xxx.85.20
August 21, 2012
Does this provider welcome questions?
Absolutely! They are happy to answer all of my questions
Does this provider give unbiased advice?
Absolutely! I always get sound, helpful, and completely unbiased advice!
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
Did this provider show attention to detail?
Absolutely! They are always very careful and meticulous
by Anonymous
December 15, 2011
Were you able to relax during your appointment?
Yes, I was completely at ease
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately
Does this provider offer flexible appointment times?
Absolutely! I never have a problem!
by Anonymous
November 11, 2011
Does this provider maintain a professional appearance?
Absolutely! You can tell that he/she really makes an effort to look professional
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
Does this provider always put the customer first?
Yes, they always put customers first
by Anonymous
September 26, 2011
Did this provider ever take personal phone calls while in the appointment room with you?
He/she would never do that! Their full attention is always on me.
Would you refer this provider to a family or friend?
Yes
Did this provider have an entertaining selection of waiting room magazines?
Somewhat, but they need a bigger selection
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Did this provider ever postpone your appointment?
No, they never postpone my appointment
by Anonymous
August 15, 2011
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