Russ Shimizu, MD

Russ Shimizu, MD

Neurological Associates
2811 Wilshire Blvd
Santa Monica, CA 90403

Phone: (310) 829-5968
Fax: (310) 453-3685


Based on 13 Surveys

Community Feedback

5
October 18, 2012
By danielle XXX.XXX.183.27
When I arrived for my appointment the friendly staff seemed to be waiting for me. I've been to other places where I had to wait forever after I arrived for my appointment, but not here. I was very impressed. They always dress so professionally here, the entire staff obviously makes an effort to look their best and maintain a very professional appearance. They are completely committed to helping me as long as it takes to find the best solution. I never have to worry that they'll back out or give up if a solution isn't reached immediately, which has been a problem for me at other places. I couldn't believe how knowledgeable and well-informed the staff was. They were able to answer all my questions, except the ones they needed to have their boss's input on. It was great to be able to talk to such a skilled staff. I've been other places that left me unattended for quite awhile, but not here. They would never leave me unattended and they always go the extra mile to make me feel cared for.
5
September 17, 2012
By Anonymous XXX.XXX.249.137
They made sure every single question I had was answered, and are always available if I think of any more questions I want answered. Their staff is the most friendly, welcoming staff I've ever dealt with. They are so warm and professional, and make the whole experience that much better. I was so impressed with the progress I was able to make after visiting them. All my questions were answered, and I feel a lot more confident and hopeful about the future. The office was very easy to locate. I didn't have any trouble finding it at all.
4.5
July 27, 2012
By Anonymous XXX.XXX.11.109
They paid close attention to me and all of my questions were answered. Their staff is very friendly and professional. I was so impressed with the progress I was able to make after visiting them. All my questions were answered, and I feel a lot more confident and hopeful about the future. The office was very easy to locate. I didn't have any trouble finding it at all.
4.5
April 23, 2012
By TG XXX.XXX.90.49
Dr Shimizu is of the best physicians I've encountered in LA. And I've ended up seeing him for a number of problems over the years. I started there just for migraines 9 years ago. Then a few years ago, had a grand mal seizure. And since, other more serious problems. I'm very fortunate to have been referred to him by Dr. LIsa Benya. The staff at Dr Shimizu's is not always easy to reach and sometimes they gently complain to patients about the long hours, etc. But they're still a strong staff. Reaching the nursing support is the only area of weaness. I know refills or fearful questions are a pain but sometimes it's scary to be a patient. Anyway all is all, I am a big fan of Dr Shimizu and a doctor and a person, and of his support staff.
2
March 21, 2012
By Anonymous XXX.XXX.141.90
They barely gave me any information at all. I'm going to have to do my own research to get my questions answered.
5
December 26, 2011
By Anonymous XXX.XXX.30.112
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
Do you feel that you could have received better service somewhere else?
Definitely not; I received the best service ever!
4
October 13, 2011
By Anonymous XXX.XXX.68.187
Did this provider answer all of your questions?
Yes
Is this provider's business conveniently located?
Yes, it is very conveniently located
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
Did this provider listen to your input and concerns?
Yes
5
July 25, 2011
By Anonymous XXX.XXX.126.126
Does this provider leave you on hold for a long time when you call?
Never! I don't think I've ever been put on hold here for a long time
Did this provider show attention to detail?
Absolutely! They are always very careful and meticulous
Did this provider have an entertaining selection of waiting room magazines?
Absolutely! They were very entertaining!
5
April 19, 2011
By Anonymous XXX.XXX.36.88
Were you able to relax during your appointment?
Yes, I was completely at ease
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
4
April 07, 2011
By Anonymous XXX.XXX.164.228
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
Did this provider have an entertaining selection of waiting room magazines?
Somewhat, but they need a bigger selection
Was this provider willing to stay open late to accomodate your needs?
Yes, they've stayed open late when I've needed help
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