Directory > Providers > Doctor > Internist > CA > Concord > Michael Kassels, DO > Reviews

Michael Kassels, DO

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Michael Kassels, DO
Diablo Valley Specialists
(8 Reviews)
> Get Phone Number & Directions
2339 Almond Ave Concord, CA 94520
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Consumer Feedback

(8 Reviews)
Service
3.5 star average for Service
Environment
4 star average for Environment
Expertise
3.5 star average for Expertise
Staff
5 star average for Staff
Recommended
4.5 star average for Recommended
Did you have to wait long after you arrived for your appointment?
No, they were ready for me right after I arrived.
Did you notice a foul odor when you arrived at this provider's office?
Not at all, their office smelled fantastic!
Is this business handicap-accessible?
Absolutely, even the bathrooms are handicap-accessible
Does this provider ever overbook appointments here?
Never! They have lots of business, but they do such a great job of never overbooking.
Was this provider willing to stay open late to accomodate your needs?
Definitely! They would never turn away anyone in need
by Nancy Storch xxx.xxx.83.162
August 10, 2013
Did this provider listen to your input and concerns?
Yes
Did this provider's staff seem to respect him/her?
Yes, I could tell the staff respected him/her
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Did they follow up with you after your appointment?
Yes, they made sure I had everything I needed!
by Anonymous
January 13, 2012
Did this provider leave you unattended for an extended period of time?
I was left alone for a while, but it wasn't too long
Did this provider thoroughly explain the risks and benefits of your treatment?
No, they didn't even attempt to explain
Did this provider seem irritated to be working with you?
Definitely, they seemed irritated to work with anyone
by Anonymous
January 04, 2012
Was this provider late to your appointments?
Not at all, I showed up early and they were ready to see me
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Does this provider have helpful information available online?
No, just a basic listings page
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
Was this provider's staff friendly?
Yes, they went above and beyond
by Anonymous
December 21, 2011
I do not agree with the way they do business here, it is always their way or the highway. They are so uncooperative if a customer complains and are never willing to admit if they are wrong. They make no effort to make me feel special. I don't think they appreciate my loyalty to them. The one thing I didn't like about this place was that they took a personal call right in front of me during my appointment. It didn't seem to be urgent and they could have waited. The wait was absolutely ridiculous. It messed up my entire day. I was worried that they were going to wear an obnoxious cologne, because I've dealt with that at other places, but they didn't even wear cologne. It was fantastic to be able to breathe freely the entire time.
by john
November 21, 2011
Does this provider treat every client equally?
Yes, they don't show favoritism
Does this provider remember you and your circumstances at every appointment?
Yes
Did you feel like this provider's office was understaffed?
No, they were fully staffed
Was this provider's office too cold?
No, it was fine
by Anonymous
August 24, 2011
Was this provider's office clean?
Yes everything was neat and sterile
Was this provider late to your appointments?
No, they were on time
Does this provider use current and safe equipment?
Yes
Did this provider ever postpone your appointment?
No, they never postpone my appointment
by Anonymous
May 31, 2011
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
by Anonymous
March 09, 2011
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Map and Directions
2339 Almond Ave, Concord, CA 94520