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Raafat I Hanna, MD

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Endocrinologists

Pmg Assoc

Plymouth, MA

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PLYMOUTH, MA

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PLYMOUTH, MA

James A Goldman, MD

LAKEVILLE, MA
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Raafat I Hanna, MD
(10 Reviews)
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110 LONG POND RD STE 212 PLYMOUTH, MA 02360
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Consumer Feedback

(10 Reviews)
Service
3.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
4 star average for Staff
Recommended
4 star average for Recommended
The blonde office manager who has worked for Dr. Hanna for years is very rude, passive aggressive and demeaning with her tone and the manner in which she speaks to you. I had to call 3 times in a 1 week period to get my medications filled. She told me I was not a priority and reminded me that I had already called 3 times that week in a negative manner. Why should one have to call 3 times? When you try to advocate for your health needs such as med refills she gets stern and talks down to you as if one is annoying her and she tries to put you in your place. Why so power hungry? Healthcare is a helping profession to help others and meet the patient's health needs. I work in health care and would never treat a patient with such disrespect even if I might not care for them for what ever the case may be. A patient is a customer not a number or an object to be pushed through the office like a factory setting and say next. Stop the power trip. I am unsure if Dr. Hanna is aware of her rudeness or if he even knows that his patients call for prior auths/med refills and get the run around. I am sorry if a prior authorization for a medication might be more work then your willing to do. She seems to be very power hungry and thinks/feels she controls the fate of patients via the phone and her front window seat. I happen to be a middle aged person and I wonder how the senior get treated. Dr. Hanna has always been very polite when I get in the exam room. I should not have to beg office staff to get my health care needs meet such as refills and prior authorization.
by leaving my PCP's practice due to rude office staff xxx.xxx.29.62
January 22, 2016
Were the restrooms clean at this provider's office?
Yes, they were immaculate!
Is this business handicap-accessible?
Absolutely, even the bathrooms are handicap-accessible
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
Does this provider ever overbook appointments here?
No, They definitely believe in quality over quantity and allow more than enough time in between appointments
Is this provider's business conveniently located?
Yes, it is very conveniently located
by Anonymous xxx.xxx.49.218
November 04, 2013
Were you able to relax during your appointment?
No, I had to leave I was so distressed
by Anonymous xxx.xxx.177.51
May 14, 2013
Did this provider listen to your input and concerns?
Yes
Does this provider welcome questions?
Yes, they don't mind answering my questions
Did this provider prominently display their diplomas or business license?
Yes
by Anonymous
February 27, 2012
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
Was this provider late to your appointments?
Yes, they were over an hour late for my appointment
Did this provider answer all of your questions?
Yes
Was it easy to find parking at this provider's office?
Not really, but I found a spot
Did this provider pressure you to purchase any unnecessary products during your visit?
No, my decisions were always respected
by Anonymous
February 02, 2012
Was the waiting area spacious?
Yes, extremely spacious
Did you leave the office feeling satisfied with your visit?
Completely!
Did this provider's staff seem to respect him/her?
Definitely! They staff spoke very highly of him/her
Does this provider have helpful information available online?
No, just a basic listings page
by Anonymous
January 17, 2012
Was this provider's staff friendly?
Yes
by Anonymous
November 17, 2011
Does this provider remember you and your circumstances at every appointment?
Yes
Did this provider answer all of your questions?
Yes
Did you spend a lot of time in the waiting room at this provider's office?
The wait wasn't terrible, but it wasn't the best
Was this provider willing to stay open late to accomodate your needs?
Sometimes, but most of the time they don't
How would you compare this provider to others in his/her field that you have visited?
Fairly Average
by Anonymous
September 07, 2011
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
Does this provider maintain a professional appearance?
Yes, he/she looked very professional
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
by Anonymous
April 26, 2011
Was this endocrinologist friendly?
Yes
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
Did this provider seem up-to-date with the current advancements in their field?
They seemed to know enough
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
Was this provider's office clean?
Yes everything was neat and sterile
by Anonymous
April 18, 2011
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Map and Directions
110 LONG POND RD STE 212, PLYMOUTH, MA 02360