Chris Serlo, D.P.M.

Chris Serlo, D.P.M.
15201 Shady Grove Rd
Suite 102
Rockville, MD 20850

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Consumer Feedback

(65 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
5 star average for Recommended
Value
4 star average for Value
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
Did you notice a foul odor when you arrived at this provider's office?
Not at all, their office smelled fantastic!
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Yes
by James S. Hannah
XXX.XXX.228.56
Does this provider treat every client equally?
Yes, they don't show favoritism
by Anonymous
XXX.XXX.210.163
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
Were the restrooms clean at this provider's office?
Yes, I could tell they were cleaned regularly
Was the waiting area spacious?
Yes
by Anonymous
XXX.XXX.218.189
They've never been late to any of my appointments. I've even showed up early sometimes and they've always been ready and prepared. I love that they are always more than happy to answer my questions, and actually welcome questions. I've felt awkward at some other places I've visited when I've tried to ask a lot of questions, but not here. They're really great about taking their time with me, and they don't mind answering my questions. I've never felt like an annoyance to them no matter how many questions I have. They were so easy to reach in an emergency, they answered my call immediately. It is a relief to know that I can count on them to always be there for me when I need them the most. They explained all the risks and benefits of my treatment options. Everything was explained in detail, all my questions were answered, and I felt a lot better about choosing a treatment plan. They made sure every single question I had was answered, and are always available if I think of any more questions I want answered.
by Anonymous
XXX.XXX.4.21
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Does this provider always put the customer first?
Yes, they always put customers first
Did you feel safe in this provider's care?
Yes
Has this provider ever cancelled your appointment on you last minute?
No, they didn't cancel on me last minute
by Tim
XXX.XXX.138.70
Is this business in a safe neighborhood?
Absolutely, It is the safest neighborhood around
Does this podiatrist use current and safe equipment?
Yes; the equipment is very advanced!
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
Does this provider remember you and your circumstances at every appointment?
Definitely! They always remember me and make me feel important!
by Anonymous
XXX.XXX.147.8
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Absolutely! I'm always able to get my questions answered over the phone right away!
Was this provider late to your appointments?
Not at all, I showed up early and they were ready to see me
How would you compare this provider to others in his/her field that you have visited?
There is no comparison!
Did this provider ever postpone your appointment?
Not at all! They always try to get me in as soon as possible
by Anonymous
XXX.XXX.168.102
Does this provider treat their staff well?
Yes, they treat their staff with respect
Is this provider willing to pursue advice from other providers when necessary?
Yes, they were willing to ask for advice when necessary
by Anonymous
XXX.XXX.126.254
Does this provider promptly return your phone calls?
Yes
Did they follow up with you after your appointment?
Yes, they made sure I had everything I needed!
by Anonymous
XXX.XXX.93.155
Is this business handicap-accessible?
Not at all! There were barriers everywhere making it impossible for handicapped people to enter
by Anonymous
XXX.XXX.130.162