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Roger T Boyington, DO

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Roger T Boyington, DO
Covington Family Care, PC
(12 Reviews)
> Get Phone Number & Directions
508 East Three Notch Street ANDALUSIA, AL 36420
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Consumer Feedback

(12 Reviews)
Service
3.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
3.5 star average for Staff
Recommended
4.5 star average for Recommended
Mblair@yahoo.comVery good doctor, like the fact if you get sick during the weekend you can just walk in instead of having to go to the ER and pay those high co-paysmblair@
by Kayla Blair xxx.xxx.218.5
October 31, 2017
Terrible experience! They refuse to treat people who don't have insurance or are disabled. A possible stroke risk patient presented himself at their office first thing Saturday morning. He explained that another party would pay for the appointment and that this had been prearranged with LaDetra ( an office medical assistant ) on Friday. Upon arrival at the office , WENDY (no last name as she refused to provide it) , another medical office assistant was extremely rude to both the potential patient and the payee on the phone. I tried to explain that I would gladly pay the $145 office visit fee and exactly what the visit was for she became nasty and said that there could be a series of tests that would need to be run and that there would be additional charges. I said that prior to additional tests I would need to know fees and what the tests were for. I also explained that the patient had been seen recently by a Dr., diagnosed, and had with him all of his medical paperwork from his recent hospital stay. The patient was instructed to find a physician to follow up with for prescription refills in his home state. Wendy became rude, placed me on hold, and then came back and told me that they were refusing treatment. One person who was very polite and seemed educated, LaDetra, was very helpful the prior day when an inquiry was made; however, it seems she may need to give customer service training to some members of the staff. This practice has a mission statement and their website and it is: We are committed to providing competent, compassionate, comprehensive medical care to help improve the quality of the lives of our patients. You need to consider changing your statement because it is the furthest thing from the truth. I am still waiting on a return call from Dr. Boyington.
by Brenda xxx.xxx.39.84
June 06, 2015
excellant
by ashford xxx.xxx.126.174
October 18, 2014
Did you leave the office feeling satisfied with your visit?
Yes
Was this doctor friendly?
Yes
Does this doctor use current and safe equipment?
Yes
Was this doctor's staff friendly?
Yes
Did this provider seem well-trained and experienced?
Yes
by Anonymous xxx.xxx.100.206
July 30, 2014
Was this doctor's staff friendly?
Yes, they went above and beyond
Was this doctor friendly?
Extremely Friendly
Did you leave the office feeling satisfied with your visit?
Completely!
Did this doctor answer all of your questions?
Every question I had was answered thoroughly
Does this family doctor use current and safe equipment?
Yes; the equipment is very advanced!
by Ronnie E xxx.xxx.163.58
May 18, 2014
Does this provider always take that extra step to make you feel special?
Yes, I always enjoy my appointments
Was this provider late to your appointments?
No, they were on time
Does this provider always put the customer first?
Yes, they always put customers first
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
Were you able to relax during your appointment?
Yes
by Anonymous xxx.xxx.126.114
January 16, 2014
Does this provider treat their staff well?
Yes, they treat their staff with respect
by Anonymous xxx.xxx.180.2
July 01, 2013
Did you have to wait long after you arrived for your appointment?
Yes, I had to wait forever.
Did this provider prominently display their diplomas or business license?
Absolutely not! I don't think they have one!
Did this provider listen to your input and concerns?
Definitely not! I was constantly interrupted or cut off!
by Anonymous xxx.xxx.154.68
October 17, 2012
Did this provider seem irritated to be working with you?
Definitely, they seemed irritated to work with anyone
Does this provider ever overbook appointments here?
All the time! the waiting rooms are always packed and It seems as if they are more concerned about quantity over quality
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Was this provider's staff friendly?
No, they were rude
Does this provider maintain a professional appearance?
No, he/she did not appear to care very much
by tammy xxx.xxx.136.211
October 17, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous xxx.xxx.118.48
May 03, 2012
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Map and Directions
508 East Three Notch Street, ANDALUSIA, AL 36420