Dental Associates Of Riverside

Dental Associates Of Riverside
Dental Associates Of Riverside 3487 Central Ave Riverside, CA 92506
Add a Review

Consumer Feedback

(18 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
3.5 star average for Expertise
Staff
4 star average for Staff
Recommended
3 star average for Recommended
Value
5 star average for Value
When I first joined, they said they had evening appointments for general dentistry. This was hardly ever the case when we tried to schedule an evening apt--one dentist worked one night and was booked many months in advance. Also, DAR has cancelled appointments within days of the appointment at great inconvenience to their customers. When pressed for a suitable alternative this last time, the office manager suggested that I either take the one opening they had that day (I could not take time off work at a drop of a hat to suit her schedule) or a 7 a.m. the following day or find another dentist. Not customer service oriented and staff have the attitude that their clients should work around the DAS schedule--take it or leave it. Well, I am now looking for another dentist.

Shame on Dental Associates of Riverside. Your clients are busy people and not there to serve you. You could at least try to find another time that worked for both parties. When I elevated this experience to the GM of operations, she was unsympathetic, provided excuses and generally defended her staff. Sorry to see that poor customer service goes up to the top. After 30+ minutes of discussion, it was clear that she would not offer a solution or a mutually agreeable time.

The only redeeming factor at DAR is that their Orthodontist and the Orthodontist's office staff (which are different from the DAR front office staff). Dr. Stockdale and his staff are professional, genuinely kind, considerate and personable.
Was the Dental Care provider able to take and develop x-rays in their office?
Yes
Will this Dental Care provider try to get you an appointment ASAP if you have an emergency?
Absolutely
Did this Provider let you know upfront what the approximate cost of the services would be?
Absolutely
Did you feel that your waiting time was acceptable?
Absolutely
Does this provider answer the phone in a reasonable time when you call?
Sometimes
I have always been fearful of the dentists office. A visit there meant, a very nervous me! But since I started going here, I have had GREAT experiences. Teeth cleaning and not once did I feel discomfort, let alone any pain. No cavities happy to say!
The staff are great and very focused on you and your health.
They briefly explained my dental procedure to me, but I wish they had given me more information. I was still somewhat nervous about the procedure. When I first opened the door to their office, I noticed a faint but distinctly foul odor. It wasn't unbearable, but it definitely wasn't enjoyable. I was treated terribly. I'm absolutely positive that I would have gotten better service anywhere else. the customer's always right The restrooms here are not well-stocked. My stall had no toilet paper so I had to use a toilet seat cover.
Does this provider remember you by name?
Sometimes, but not always
Did this provider pressure you to purchase any unnecessary products during your visit?
Somewhat
Did this dentist provide helpful oral health techniques you could practice at home?
Not really, I was given a couple tips but not very many
Do you trust this dentist to only recommend dental procedures you need?
No, it seems like they care about money more than me
Did this provider thoroughly explain the risks and benefits of your treatment?
I think so
Does this provider remember you and your circumstances at every appointment?
Definitely! They always remember me and make me feel important!
Were the staff members able to answer your questions?
Yes! They were the most knowledgeable staff I've ever seen!
Did you spend a lot of time in the waiting room at this provider's office?
Absolutely not! I was seen right away!
Were you provided with payment plan and fee information before your dental treatment was scheduled?
Absolutely! They explained everything in detail and made sure I understood before my procedure
Did this provider promise services he/she couldn't provide?
Not at all! They exceeded my expectations
Was it clear that this provider takes pride in the appearance of his/her office?
Definitely! It was one of the best looking offices I've ever seen!
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
Their office was clean enough, nothing special though. There was lots of available parking at their office. I was glad that I didn't have to drive around looking for parking. I was treated terribly. I'm absolutely positive that I would have gotten better service anywhere else. They told me a little advice about what I could do at home to prevent cavities, but not enough. I was hoping for more information. The doctor was great but the front office staff is horrible! They have no customer service skills and have no idea what they are doing.
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
Was the chair you sat in during your dental procedure comfortable?
Yes, it was comfortable
Did you feel safe in this provider's care?
Yes
Did the staff make you feel uncomfortable when you called with questions or concerns?
No, they didn't make me feel uncomfortable
Were you able to relax during your appointment?
Yes, I was completely at ease
Did this dentist thoroughly examine your teeth?
Yes, they examined my teeth thoroughly
Does this provider give unbiased advice?
Absolutely! I always get sound, helpful, and completely unbiased advice!
Is this business handicap-accessible?
Absolutely, even the bathrooms are handicap-accessible
Add a Review